AITCAP 2023

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Accessible Customer Service

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

• Resort location map is available and hosted on the Cérge Companion Site for AITCAP 23

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Provide clear, concise internal and external directional signage throughout the conference facility.

• Customer service staff have lived experience of disability

VISION

• Have an appropriate area for toileting an assistance dog

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Use easy read fonts in our signage and communication materials (montserrat)

• Have effective lighting throughout facility.

• Have handrails on all our stairways

• Have tactile tiles prior to bathroom entrance

HEARING

• Have TVs with captioning option

• Have visual alerts for emergencies (Include flashing light)

• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

• Auslan interpreters booked to support AITCAP 23 presentations

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to the conference or function room

• Have an accessible public toilet which is unlocked

• Have a wheelchair/scooter charging station (power point) in an accessible location

• Provide portable hoist

• Have a wheelchair accessible toilet

• Provide a low height counter suitable for a person using a wheelchair or a person of small stature

• 3 Accessible Car spaces. More accessible spaces available upon request.

ACCESSIBLE CUSTOMER SERVICE

• Meet and greet when you arrive

• Priority and express service

• Include Cérge in our comms to provide an inclusive experience