AccessAbilities Expo


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Wheelchair

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Trained staff in disability awareness
 Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
 Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

 A quiet space is available at the venue/ facility
 Trained staff in communicating with people with learning or behavioural challenges
 Provide clear, concise internal and external directional signage throughout your facility.

VISION

 Have Braille and tactile signage on all information and paths of travel
 Provide information in large print
 Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
 Have raised tactile buttons in our lifts
 Have handrails on all our stairways
 Have effective lighting throughout facility.

HEARING

 Staff are trained in communicating with people who are deaf or have hearing loss
 Have TVs with captioning option
 Have visual alerts for emergencies (Include flashing light)

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Have step free access to into our business premise
 Have step free access to the conference or function room
 Have an accessible public toilet which is unlocked
 Have a wheelchair/scooter charging station (power point) in an accessible location
 Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
 Have a wheelchair accessible toilet
 Provide a low height counter suitable for a person using a wheelchair or a person of small stature