I once loved swimming and going to the pool but it’s been about 7 years since I’ve been back to a pool after my conditions have deteriorated.

I felt extremely anxious about what to expect from the staff, the possibility of having to answer multiple personal questions, and the high chance of shutting down (dissociation) due to sensory overload or PTSD triggered. The fact I hadn't been to a public pool with my Assistance Dog (Buddha) in a very long time because of past experiences only added to my high anxiety before arriving.

I logged into the app and notified Whitlam Leisure Centre that I was on my way, I typed my “Must know “ info that I can get overstimulated and that I had a Buddha. I explained I like to communicate calmly and not be drilled with questions about me or Buddha.

On arrival we were greeted friendly by staff and then given a tour around the centre by Ernest, who answered our questions and showed all the accommodations available to us, such as quiet spaces away from others.

For the first time, EVER, there were no questions asked about my disability or my Assistance Dog! Absolutely blew me away! As I said with Cérge, I had let staff know before arriving that I have multiple mental health conditions and would have my Assistance Dog and carer with me, that I struggle interacting with strangers and that I hate being asked personal questions. Knowing they knew this, my fears about what might happen lessened to a manageable level.

The impact Cerge has made for me after today is indescribable!

We walked out of the centre and were deeply overjoyed that I was able to stay at a public pool without issues and for longer than expected! I felt like, for the first time, I could happily enjoy a swim without being disturbed or people trying to interact with my Assistance Dog while I was in the water.

I am relieved, happy and empowered

Whitlam Leisure Centre Audio Guide