Undara Lava Tube Tours

Access Guide

General Access
Communication
Vision
Hearing
Physical - Wheelchair

A rural road with a reddish-brown surface curves to the right. On the left, there are several signs, including one with an image of a cow and another with text. Sparse trees and grassland extend into the background. On the right, a blue directional sign with white text and arrows is visible. The sky is mostly cloudy with patches of blue. The ground is a mix of grass and gravel.

A small, simple bathroom with light-coloured walls and a wooden floor. On the left, there is a white composting toilet with a handrail and a small sink area with a soap dispenser and hand sanitiser. Various instructional signs are posted on the wall. On the right, a folding table holds a box of tissues. A small window near the ceiling allows natural light to enter. The ceiling is plain and matches the walls.

A rural road stretches into the distance, flanked by trees and grassland. On the left, a large tree stands near a black cylindrical object and two signs, one with an orange background. On the right, another orange sign is visible, along with a black and white striped post. The road is bordered by wooden fences on both sides, and the sky is overcast with patches of blue.

A dirt road on the right curves into the distance, bordered by sparse trees and dry grass. On the left, a wider, darker gravel road runs parallel, also lined with trees. In the centre, a sign reads "Undara Lava Tube Tours" with tour times listed. The sky is overcast, and the landscape is flat with scattered vegetation.

A wide, open field with sparse patches of grass and reddish-brown soil. In the background, there are several trees scattered across the landscape. On the left, a white bus is parked near some trees. In the centre, a few more trees are visible. On the right, another white bus is parked near a small structure with a canopy. The sky is mostly cloudy with some blue patches visible.

A white bus is parked on the left side on a patchy, reddish-brown dirt ground. On the right, there is a blue canopy tent with several chairs arranged underneath it. The background features scattered green trees and a mound of dirt. The sky is partly cloudy.

A large blue canopy tent is set up on a gravel surface. Underneath, there are several grey plastic chairs arranged in a semi-circle with a couple of small tables in the centre. The background features a natural setting with scattered trees and a mound of earth. The ground is a mix of reddish and grey gravel, and the tent is secured with ropes and stakes.

A white minibus is parked on a grassy area with patches of bare earth. The bus has its side door open, revealing a yellow step. At the rear, a platform is extended, possibly for wheelchair access. Surrounding the bus are scattered trees with sparse foliage. The sky is overcast, creating a muted backdrop.

A white van with its rear doors open, revealing a yellow and black wheelchair lift extended onto the ground. The van is parked on a dry, grassy area. To the left, a blue canopy tent is set up with several chairs arranged around a table underneath. Trees with sparse foliage are scattered in the background, and the ground is covered with dry grass and patches of dirt.

A wide, open field with sparse grass and patches of bare earth. On the right, a white portable building with an open door. In the background, several trees are scattered across the landscape. Two white vehicles, including a bus, are parked near the trees. The sky is filled with large, fluffy clouds.

A white bus is parked on the left with its door open and a yellow step extended. The ground is covered in reddish-brown dirt. In the centre, there are scattered trees with sparse foliage. On the right, a dirt path leads into the distance, flanked by more trees and dry grass. A small shelter with a sign is visible near the path. The scene is set in a natural, wooded area.

A signboard under a corrugated metal shelter welcomes visitors to Undara Volcanic National Park. The sign features an illustration of the park's landscape and information about its unique geology. Surrounding the sign are dry grasses and scattered rocks. In the background, there are trees with sparse foliage, and a dirt path runs alongside the sign. The ground is covered with dry leaves and small stones.

A dirt path winds through a dry, grassy landscape with scattered trees. On the left, a covered information board stands, providing details about the area. The path is bordered by rocks and leads into the distance, flanked by more trees and large boulders on the right. The ground is a mix of reddish and brown earth, with dry leaves scattered around. The sky is overcast, casting a muted light over the scene.

A narrow, reddish-brown dirt path winds through a dry, grassy landscape. Sparse trees with green leaves are scattered on both sides. The ground is covered with dry grass and small shrubs. The path is bordered by small rocks, and the sky above is overcast.

A wooden boardwalk stretches into the distance, flanked by metal railings. On the left, dense green trees and shrubs are visible, while on the right, dry grass and scattered trees create a more open landscape. The ground is covered with reddish-brown dirt. The boardwalk leads through a natural setting with a mix of lush and sparse vegetation.

A wooden boardwalk with metal railings curves through a natural setting. On the left, dense vegetation with various trees and shrubs. On the right, more trees and undergrowth, with some rocks visible. The boardwalk is elevated slightly above the ground, providing a clear path through the greenery. The area appears to be a forest or nature reserve, with a mix of green and brown tones in the foliage.

A wooden boardwalk with metal railings splits into two paths, one veering left and the other right. The area is surrounded by dry, sparse vegetation and scattered trees with thin branches. The ground is covered with dry grass and some rocks. The trees have a mix of green and brown leaves, indicating a dry season. The boardwalk is elevated slightly above the ground, and the landscape is gently sloping.

A wooden boardwalk with metal railings winds through a forested area. On the left, large trees with twisted branches extend over the path, their bark textured and dark. The ground is covered with dry leaves and sparse undergrowth. On the right, more trees and dense green foliage create a lush environment. The boardwalk leads into the distance, surrounded by the natural landscape.

A wooden boardwalk with metal railings runs through a forested area. On both sides, there are trees with green foliage and some dry underbrush. The ground is covered with fallen leaves and dry grass. The path leads into a denser area of trees in the background. The sky is overcast, visible through the tree canopy.

A wooden walkway with metal railings leads through a dense forest area. On both sides, there are numerous trees and shrubs with green leaves. The path extends towards a dark cave entrance in the background. The ground is covered with dry leaves, and the area appears to be a natural setting.

A wooden walkway with metal railings leads towards a cave entrance surrounded by dense greenery. On the left, a large tree trunk stands near the rocky cave wall. The right side features more trees and foliage. In the background, the cave's dark opening is visible, with a small white structure or sign near the entrance. The ground is covered with fallen leaves, and the area is shaded by the overhead canopy.

A cave interior with a rocky ceiling and walls displaying various shades of green and brown. In the foreground, a wooden staircase with metal railings descends into the cave. To the left, a fenced-off area with a sign is visible. The floor is covered with rocks and a pathway extends into the dark depths of the cave. The lighting is dim, highlighting the textures of the cave walls.

A cave interior with a wooden walkway leading towards a staircase on the left. The cave walls are rugged with streaks of green and brown. The ceiling is high and uneven. At the entrance, light filters through, revealing trees and rocks outside. The floor is dark and rocky, and there is a railing along the walkway for safety.

A wooden walkway leads to a staircase with metal railings ascending towards an opening surrounded by rocky terrain. The cave walls on either side are textured with layers of rock in various shades. At the top, trees and foliage are visible, allowing natural light to filter in. A bench is positioned near the base of the stairs. The floor is wooden, and the area is enclosed by railings.

A cave interior with a wooden walkway featuring metal railings on the right side. The cave walls and ceiling are rugged, with a mix of grey, brown, and purple hues. On the left, there is an informational sign with text and images. The ground is dark and uneven, with some scattered debris. The lighting is dim, highlighting the textures of the cave surfaces.

Inside a cave with a rough, textured ceiling and walls displaying shades of green and grey. On the left, a sign titled "Collins Road Cave" features maps and images. The cave floor is earthy and uneven, with a metal railing running along the right side. The cave extends into darkness in the background.

A tunnel with a curved, textured ceiling and walls, featuring a narrow walkway with metal railings running through the centre. The floor is dark, possibly water-covered. At the far end, natural light illuminates the entrance, revealing rocky terrain outside. The tunnel's interior is mostly in shadow, with the light creating a contrast at the exit.

A dimly lit cave interior with a rocky wall on the right, illuminated by light from the entrance. The left side is mostly in shadow. A pathway with railings runs through the cave, leading towards the entrance. The floor appears uneven, with some reflections suggesting water presence. The ceiling is not visible due to darkness.

A cave interior with a rough, textured ceiling and walls displaying various shades of brown and grey. On the left, a paved walkway with a metal railing curves into the distance. The floor is uneven and sandy, with a few scattered rocks. The lighting highlights the natural formations, creating shadows and depth.

A dirt path curves through a dry, grassy landscape with scattered trees. On the right, a small shelter with a corrugated metal roof stands beside a tree, with a sign beneath it. The ground is a mix of reddish and brown hues, with patches of green. The background is filled with more trees and dry grass, creating a sparse, open environment.

A dirt path stretches into the distance, bordered by scattered rocks. On both sides, dry grass and sparse trees with green leaves are visible. The trees are thin and spread out across the landscape. The sky is overcast, creating a muted atmosphere. The path is central, leading the eye towards the horizon.

A dirt path forks into two directions in a natural setting. The ground is covered with reddish-brown soil, bordered by small rocks. Sparse trees with green foliage are scattered throughout the area, with dry grass and leaves covering the ground. The left path leads through a more open area, while the right path is slightly more enclosed by trees. The background is filled with more trees and vegetation, creating a sense of depth in the landscape.

A winding dirt path stretches through a dry, grassy landscape. Sparse trees with green leaves are scattered on both sides, with some trees appearing bare. Dark rocks line the edges of the path. The ground is covered with dry grass and fallen leaves. The scene is flat, with no visible hills or mountains in the background.

A wooden boardwalk extends through a dense, dry forest area. On the left, there are sparse trees with twisted branches and dry underbrush. On the right, the vegetation is thicker, with more green foliage and some bare branches. The ground is covered with dry leaves and rocks, and the boardwalk is bordered by a gravel path. The scene is natural and rustic, with a mix of greenery and dry elements.

Wooden stairs in a natural setting with two paths diverging. On the left, the stairs descend into dense greenery with a mix of green and brown foliage. On the right, the stairs ascend, bordered by dark, rocky terrain and sparse vegetation. The handrails are metal, and the area is surrounded by trees and shrubs, creating a lush, forested environment.

A rocky cave interior with a rough, textured wall on the left, covered in patches of moss and lichen. The ground is scattered with large, angular rocks and debris. On the right, a wooden staircase with metal railings ascends towards an opening surrounded by dense greenery and trees. The ceiling of the cave is uneven and jagged, with some overhanging sections. The floor is earthy and uneven, blending into the natural surroundings.

A rocky cave entrance with a wooden walkway on the left, featuring metal railings. The ground is covered with scattered rocks and soil. In the centre, a cluster of large boulders is surrounded by trees with dense foliage. The cave walls are rugged and composed of layered rock formations. Sunlight filters through the trees, illuminating the scene with a natural light.

A rocky cave entrance with a metal staircase leading upwards. The foreground features large, dark boulders scattered around. In the background, lush green vegetation and tree roots extend across the scene, with sunlight filtering through the foliage. The cave walls are rugged and covered with patches of greenery. The staircase has railings on both sides, guiding the way through the natural landscape.

A rocky cave with a wooden walkway and metal railings leading downwards. The cave walls are rugged and textured, with some greenery hanging from above. In the background, the cave opens up to a lush forest with dense trees and foliage. The ground is covered with rocks and patches of moss. The ceiling of the cave is uneven and natural, with some vines hanging down.

A dark cave interior with a rocky ceiling and walls. In the centre, a bright opening reveals the outside, with rocks and vegetation visible. Water covers the cave floor, reflecting the light from the entrance. A metal handrail runs along a submerged path leading towards the exit. A person with a light is visible near the entrance, adding a sense of scale to the scene.

A natural cave with a rocky interior and a large opening. On the left, dense vegetation with trees and vines covers mossy rocks. In the centre, the cave's ceiling is rugged and uneven. On the right, a wooden walkway with metal railings leads into the cave, with stairs ascending towards the opening. The background shows more greenery and trees visible through the cave's entrance. The ground is covered with fallen leaves and rocks.

A wooden walkway with railings leads through a rocky cave area. On the left, a large informational sign titled "The Archway" displays maps and images. The cave wall is rugged and textured. To the right, there are scattered rocks and lush green trees, with sunlight filtering through the foliage. The path ascends with steps further into the cave, surrounded by natural rock formations and vegetation.

A cave with rugged, rocky walls and a textured ceiling. The floor is uneven with patches of green moss. A wooden walkway with railings leads from the foreground into the cave, curving slightly to the left. In the background, the cave opens to a lush forest with tall trees and dense foliage. Large rocks and boulders are scattered at the cave's entrance. The lighting is dim inside the cave, contrasting with the brighter light outside.

A cave interior with a wooden walkway and metal railings leading downwards into a dark opening on the left. The cave walls are rugged, with patches of green moss and various shades of brown and grey rock. The floor is uneven, covered with rocks and boulders, some of which are large and light-coloured. The ceiling is high and rocky, with similar moss and rock patterns. The atmosphere is damp and natural.

A cave interior with a wooden walkway leading into the darkness. The walkway has metal railings on both sides and is partially submerged in clear water. On the left, rugged rock formations rise from the water, while on the right, there are scattered large rocks and boulders. The cave ceiling is high and uneven, with dark patches and a rough texture. The overall atmosphere is dimly lit, with natural rock colours dominating the scene.

Inside a cave with rugged, textured walls in shades of grey and brown. The ceiling is high and uneven, with dark patches. A narrow metal walkway with railings extends into the cave, partially submerged in water. Large rocks are scattered on the right side, partially submerged. The lighting is dim, casting shadows and highlighting the cave's natural formations.

A dimly lit cave interior with a rocky ceiling and walls. The foreground features a narrow walkway with a white metal railing on the left side, leading into the cave. The floor appears to be wet, possibly with shallow water. In the background, the cave extends into darkness, with a small opening visible. The overall atmosphere is dark and enclosed.

Inside a large cave with rugged, rocky walls on both sides. A metal walkway with railings extends through shallow water towards the cave's entrance, where several people are standing. The entrance is bright, revealing lush greenery and rocks outside. Sunlight filters in, illuminating parts of the cave and casting reflections on the water. The ceiling is high and uneven, with patches of moss and vegetation.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Trained staff in disability awareness

• Ask all visitors if there are any specific needs to be met

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (ask customer service teams onsite for support)

• Have measurements of key access points and features such as doorway widths, with Cérge Virtual Tour

• Undara Lava Tube Tours is a tour operator only and accommodation or meals are not provided.

• Scheduled 3 hour tours 9.30am and 1.30pm May - October.

• A 2 hour special needs tours on demand available on request.

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout our tours.

VISION

• Provide information in large print

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have an appropriate area for toileting an assistance dog

• Have handrails on all our stairways

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss

• Have a low noise areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions

PHYSICAL - WHEELCHAIR

• Have step free access to into our business premise

• Provide seating in common areas including reception area.

• Step free undulating crushed gravel and boardwalks to Collins Road Lava Tube

• Savaria stairlift into Collins Road Cave