We are on a family holiday at the moment, myself, my husband and our two teenagers. We are driving from the north of New Zealand to the south.

I am a person who is Deaf and so travelling comes with its challenges. Some tourist attractions are just completely inaccessible to me. We can travel to a place and be very excited and then when we arrive we realise I can’t hear the tour guide or hear the show.

I can’t tell you the continuum of disappointment at times.

I’m a very positive human and with my disability I make the most of every encounter and communication. Sadly the frustration can build up at times.

I communicate via writing, lip reading, New Zealand Sign Language, which is an official language in NZ since 2006, however it doesn’t mean everyone knows or utilises it.

When I saw on the Cérge app that Trust House Recreation Centre has Cérge and was almost in our direction I was so incredibly excited! It’s 30 degrees here today and for us Kiwis that’s an oven. So a swim was the perfect idea!

I notified Trust House in the Cérge app that I would be arriving in 40mins, that I am a person who is Deaf and I would like the staff to communicate via writing, text, signs and gestures!
As soon as I arrived I had two staff members give me the biggest waves and smiles! They had great eye contact with me as I asked questions about the gym and sauna (way too hot for a sauna today hehe). Their enthusiasm to try and to do their best was so appreciated!
They wrote me a note, gave me a timetable and I went off into the pools to enjoy and look around! Trust House Recreation Centre is a great centre, the facilities are amazing and the staff were very friendly.

I read the note, it was about the prices and then a bit that said there was no visual effect for a fire emergency but that the lifeguards were aware of me and the staff member would sign to me if there was a fire.

This made me feel so incredibly safe, I can’t hear fire alarms or sirens and yet never has this been incorporated into a visit to any venue ever for me. I knew, they knew who I was and they would keep me safe.

Above
And
Beyond!

Being able to have inclusive customer service like this means I can visit places without needing a support person to assist with communication and that is a massive plus for me.

I just love that even on a family holiday I can use Cérge to help find inclusive venues and therefore visit them! We enjoyed going to a whole new town because of Cérge!

Thank you Cérge and thank you Trust House Recreation Centre

Trust House Recreation Centre Audio Guide