I visited Thomastown Recreation and Aquatic Centre last week
with my Support worker and I was supported to use Cérge.

I have an intellectual disability and I don’t use phones and internet
much. I am articulate and know what I need to be supported with,
so it was good to be able to have the Cérge app be used with my
Support Worker.

I already visit places with a program I am involved in with
Distinctive Options called Train Transport( please let me know the
name if I’m wrong). Where we visit different places with our
support workers where we look at new places and document
travelling trials and tribulations.

Using Cérge I was able to see the Visual Story and Virtual Tour
beforehand which was so handy because it meant I had seen
everything before we arrived and knew what to expect. This
helped me be more excited than nervous this time. Usually when
we visit new venues we have no information beforehand and it’s
very daunting.

My Support Worker is very helpful and I’m so glad she showed me
Cérge because it means my family can also use the app or look at
places online (Cerge.app) with me at home before I go. It helps my
family feel comfortable too.

The TRAC centre was amazing with its facilities! Everything looked
the same as was online which was refreshing and calming. The
centre has all the things I would use for swimming. My mum is a
swimming teacher so I do love to swim!

Without Cérge I wouldn’t usually try new places very often so this
is great to feel confident to try new places and see if they may be
a better fit for me. I can also window shop venues from home to
pick my favourites to try!
Thank you

TRAC Audio Guide