The Surf Club Mooloolaba

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances

A wide-angle view of the entrance to a modern building labelled "Mooloolaba." A flight of stairs with handrails and truncated domes leads up to glass double doors, flanked by stone walls. A ramp with railings is on the left. A wall-mounted sign reads 'Welcome, enjoy your visit!' Below it, a banner displays 'BAYVIEW Bar & Bites'. Palm trees are visible on the left.

In the foreground, a pedestrian crossing leads to a building with a prominent sign reading "The Surf Club Mooloolaba". The architecture showcases dark tones with vertical wood panelling. Entry to the building is provided by stairs and a ramp with handrails. Palm trees and landscape plants flank the front and sides of the building. The ocean fills the backdrop.

The parking area. Vehicles of various shades and models parked against the wall of a multi-storey building on the left. To the right, more vehicles parked under the shade of trees. Orange bollards placed in the middle of the road. Ornamental plants and trees occupy a concrete planter box on the right. Street signs and tall street lights are visible.

A street view showing a car park with multiple vehicles, including a white pick-up truck in the foreground. There's a small roundabout with a planted area in the centre. To the right, there's a single-storey building with signs and a petrol pump canopy. In the background, a taller modern building with vertical louvres. Landscaped plants and trees border the left. Road signs are visible.

A street view showing a car park with two vehicles, including a sign for emergency parking. Adjacent is a single-storey building with a glass and concrete facade. A retail shop is on the front. To the right is a pedestrian road with railings, bordered by trees and street lights. Pedestrians are visible. A multi-storey building is in the background.

The entrance features an automatic glass sliding door equipped with a non-slip mat. A sign reading "Welcome. Enjoy your Visit!" is placed overhead. Posters are affixed to the glass door. Inside, the interior features a wooden wall with posters and timber flooring. A bench chair is positioned before the entrance, along with an automatic wet umbrella wrapper.

To the left is a small retail shop displaying T-shirts and jackets on a wooden display rack. Digital machines stand in front. To the right is a staircase equipped with handrails and truncated domes. A free-standing banner is positioned on the right. Adjacent is a lift. The interior features a high ceiling with large posters and imagery decorating the walls and ceiling. The floor has timber, and the ceiling has a wooden slat design with light fixtures. Large indoor plants are also visible.

A staircase with handrails and truncated domes. A directional sign reading "Bayview" is painted on the wall alongside another poster. A free-standing banner stands on the right. Adjacent is a lift. The interior has a high ceiling adorned with large posters and imagery of a man in a surfing position. The floor is timber with a red mat featuring the facility name. The ceiling has a wooden slit design with light fixtures. Large indoor plants are visible.

To the left is an area with carpet. The bar is in the middle, surrounded by high tables and chairs. An indoor plant decorates the left. To the right is an area with a timber floor and a wooden partition. The reception desk is further ahead. A Keno machine and a free-standing banner are in the middle. Posters, photos, flat-screen TVs, and wall decorations adorn the upper wall. A replica of a man on a surfboard is atop the wooden partition. The ceiling is white with LED lights and a ceiling fan.

The restaurant and bar is a spacious area with arranged high-top tables and chairs. To the left, flat-screen TVs are mounted on the wall. Indoor plants border the middle. To the right, a large framed decoration is mounted on the wall. Posters and decorations surround the area. The floor is timber, transitioning to carpet, and the ceiling is glass.

The bar has a circular counter with large posters on the facade. Behind it, a display rack showcases wines and liquors. A big flatscreen TV is mounted overhead. On the right, there's a seating area with high tables and chairs, adorned with more flatscreen TVs, posters, and a surfing-themed decoration. On the left, a large projection board is present. The floor transitions from timber to carpet and tiles. The ceiling has rectangular accents with LED lights and ceiling fans.

A seating area with high tables and chairs, featuring flatscreen TVs. A signage for accessible toilets is affixed to the middle walls. On the left, a small retail area displays clothing for sale. Wall fans and decorations are visible. The floor transitions from timber to carpet. Posters and signages surround the space. The ceiling has rectangular accents with LED lights and ceiling fans.

In the middle, there are couches with coffee tables. Behind, the wall is adorned with posters and photos. To the left is an accessible toilet, marked by a signage. An ATM is positioned in the corner. Flatscreen TVs and fire extinguishers are mounted to the wall. The ceiling is white with LED lights. High tables and chairs are arranged in the foreground. The floor has grey carpet.

An outward-opening glass door leads to an open space with beach views. High tables and chairs are arranged, with closed large umbrella shades. Trimmed plants border the front. The floor has timber, and an exit sign is affixed to the door.

An open space overlooking the beach. Rows of high wooden tables and grey chairs are arranged, each with closed large umbrella shades. Trimmed plants border the front. To the far left is a shaded structure with a viewing deck. The floor is timber.

A lengthy reception area with a stone front decoration. Food display racks and condiments are atop. A utensil rack is fixed to the wall. Signages for "Coffee Corner" and "Restaurant Cashier" are near the ceiling. Cabinets are to the right. The floor is timber, and the ceiling is white with LED lights and air conditioning.

A seafood counter adorned with seafood decorations and food racks. Adjacent, a utensil rack stands beside a planter box with indoor plants. To the left, a corridor with timber flooring leads to the entrance and more seating. On the right, a carpeted area with arranged seating. Flatscreen TVs and directional signages are visible. The ceiling is white with LED lights and air conditioning.

The accessible bathroom features a toilet bowl with hand grabs in the corner, along with a tissue dispenser and toilet brush. A hand basin and wall-mounted tissue dispenser are on the right. On the left, a foldable change table is mounted to the wall next to a rubbish bin and hand dryer. The floor has green tiles, while the wall has white and cream tiles, and the ceiling is white with fluorescent lights.

To the right is a lift, with a stairway beside it featuring handrails and truncated domes. Adjacent is a wall adorned with artificial foliage decoration. Tables and chairs are arranged in the area. The ceiling is timber with LED lights, and the floor transitions from carpet to timber.

To the left is a reception desk with a white front adorned with foliage decoration. On top are a computer, swiping machines, and indoor plant decoration. Lighting fixtures hang from the ceiling. To the right is a couch with a coffee table, with a mirror hanging on the wall. Curtains are pulled to the sides. The ceiling is timber with LED lights and air conditioning, and the floor transitions from carpet to timber.

In the middle is a reception desk with a white front adorned with foliage decoration. On top are a computer, swiping machines, and indoor plant decoration. A fridge filled with beverages is positioned at the back. To the left is a carpeted area with barrel decorations. To the right, movable chairs and tables are arranged. A decoration of a man on a surfboard position is also visible. The ceiling features white LED lights and air conditioning, and the floor transitions from carpet to timber.

A spacious area with high-top tables and chairs. Further in, low-set chairs are arranged. Light fixtures hang overhead. The floor transitions from timber to grey carpet. A large barrel decoration sits in the middle with a vase and a banner on top. The wall features aqua paint with a surfboard decoration. A large retractable banner is positioned in the middle. The ceiling features white LED lights and air conditioning.

A beachside restaurant with arranged tables and chairs overlooking the beach. Glass walls secure the space. Metal railings and landscape plants border the road below. Swimmers populate the beach under a sunny sky with white cloud formations. A shaded structure is also visible.

Tables and chairs are neatly arranged, each with a white tablecloth and utensils. Indoor plants adorn the space. The floor transitions from carpet to white tiles. A glass wall secures the area on the right. The wall and ceiling are white with aqua accents.

Tables and chairs are neatly set with white tablecloths and utensils. Indoor plants and barrel decorations add to the ambiance. Further in is a reception counter adorned with foliage. The floor transitions from carpet to white tiles. Walls and ceilings are white with cream accents. LED lights and air conditioning are overhead, with hanging light fixtures.

Tables and chairs are neatly arranged with white tablecloths and utensils. Indoor plants and barrel decorations enhance the atmosphere. A reception counter adorned with foliage stands further in. The walls and ceilings feature white with aqua accents. Projector machines and LED lights hang from the ceiling, alongside air conditioning and hanging light fixtures. The floor transitions from carpet to timber.

On the left stands a reception counter adorned with foliage. The right wall is decorated with artificial foliage. A mirror and cabinet with decorations are on the right. A rack holding menu books is on the left. Lights hang from the ceiling, alongside air conditioning and hanging light fixtures. The floor transitions from carpet to timber. Directional signages, including a flatscreen TV, are affixed to the upper wall. Indoor plants decorate the space.

The accessible bathroom includes a toilet bowl with handrails in the corner, accompanied by a tissue dispenser and rubbish bins. On the left, there's a hand basin with a wall-mounted mirror. To the right, a wall-mounted changing table is present. The floor is tiled in light brown, while the walls are adorned with white and cream tiles. The ceiling is white, illuminated by fluorescent lights.

A paved pathway leads to a two-storey building with a balcony adorned with colourful banners. A tropical tree stands tall beside it. Flags on poles flank the building, with two red structures resembling phone booths or information stands nearby. A blackboard sign is on the left. The sky is overcast, with buildings in the background. Bicycle racks are visible.

Front view of a two-storey facility building with a spacious concourse and glass railings. A drink retail shop is on the left next to the first aid room. Beside it, a tractor and an entrance sign read "MSLSC Members Only," with an orange bollard. The upper floor has arranged seating chairs. To the right is a grass area with landscaped plants.

Entrance for members. On the left, a tractor; on the right, an entrance with a sign "MSLSC Members Only," marked by an orange bollard. A beach wheelchair is positioned nearby. To the right, is a grass area with landscaped plants. Inside, two rubbish bins are on the left.

A spacious concrete area facing the beach. To the left, a Mobi Chair positioned near the concrete wall. To the right, a Patrol Tower surrounded by metal railings. A landscape of grass fills the front and sides of the building.

On the left, green grass lines the road. A patrol tower with stairs and railings stands on the right, surrounded by metal railings. Banners are affixed to the fence and tower. A low step with truncated domes provides access to the tower. A beach patrol car, surrounded by safety cones, is adjacent. A self-made tent is visible on the left, with the beach in the background.

To the right, green grass lines the road. A patrol tower with stairs and railings stands on the left, surrounded by metal railings. Banners are affixed to the fence and tower. A beach patrol car is adjacent. Trees form the backdrop on the left, and a two-storey building is visible on the right.

A ramp with handrails and truncated domes, bordered by landscape plants and a wooden fence. Signages affixed to a pole, including a large feather signage with the facility name. A metal louvre and gate secure the entrance, bearing a banner that reads "MSLSC MEMBERS ONLY". Palm trees are visible. An orange metal railing secures the space. The ocean is in the background.

A shaded structure in front of a facility building with wooden beams and corrugated roofing, facing the beach. Metal railing, trees, and grass border the front. Stools are arranged in front, and rubbish bins are placed against the wall.

A shaded structure stands in front of a facility building, featuring wooden beams and corrugated roofing, facing the beach. Metal railing, trees, and grass border the area. Stools are arranged upfront, with rubbish bins against the wall. The beach, with a few swimmers, is visible in front, and further ahead, the patrol tower can be seen.

An image showing the ANZAC Day Dawn service with a crowd gathered on the beachfront. The crowd stood on the shore with the sea in the background.

A crowd of people gathered on a sandy beach at dawn for an outdoor event. The audience is separated from a stage area by metal barriers, and the scene is illuminated with ambient stage lighting that casts a soft glow on the attendees. The backdrop features a line of trees and lights, indicating the proximity of a promenade or street parallel to the beach.

An image depicting the ANZAD DAy. A crowd of people gathered on a shore along with a man riding a horse holding the national flag.

A curvy concrete pathway with a metal railing bordering the road on the right. Trimmed grass lines the roadside. To the left, a string of orange flags lines the road alongside trees and shrubs. In the distance, a low-rise structure with corrugated walls is visible.

A low-rise structure with corrugated walls and metal railings. A metal fence, green grass, and trees border the road on the right. To the left is a curvy road with visible pedestrians.

The accessible toilet features a toilet bowl with hand grabs in the left corner. Nearby, a tissue dispenser and rubbish bin are positioned. A hand basin with a liquid soap dispenser is adjacent, along with a wall-mounted change table. The floor has black tiles, while the ceiling and wall are white.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have effective lighting throughout facility.

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss

• Caption all entertainment (TVs, live shows, performances)

• Have TVs with captioning option

• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have wheelchair access to amusements and activities

• Provide beach matting and beach wheelchairs for people to access the water

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• There are three accessible car parking spaces available

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation