The Surf Club Mooloolaba

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances

A wide-angle view of the entrance to The Surf Club Mooloolaba. A flight of stairs with handrails and truncated domes leads up to glass double doors, flanked by stone walls. A ramp with railings is on the left. A wall-mounted sign reads 'Welcome, enjoy your visit!' Below it, a banner displays 'BAYVIEW Bar & Bites'. Palm trees are visible on the left.

Accessible parking. Arrival and parking. The Surf Club Mooloolaba. A modern building with a grey facade is in the centre, featuring a ramp and bike racks in front. To the right, a pedestrian crossing and a palm tree are visible. A sign with a pedestrian symbol is near the crossing. On the left, there are trees and a glimpse of the ocean. The foreground shows a marked parking space with yellow lines and a blue disabled symbol. In the background, a multi-storey building with balconies is visible.

Pedestrian crossing - Arrival and parking - The Surf Club Mooloolaba. The building structure features wooden slats and large windows. A zebra crossing leads towards the entrance, which is flanked by greenery and a palm tree. On the left, there are more trees and a glimpse of the ocean with a railing. The pavement is marked with a pedestrian crossing, and there are signs and banners near the entrance.

Accessible ramp entry - Arrival and parking - The Surf Club Mooloolaba. A pathway with metal railings leads to a gated entrance marked "MSLSC Members Only". On the left, a flag reads "Welcome to Mooloolaba" next to a signpost with various symbols. Lush greenery and pink flowers line the path. In the background, a beach and ocean are visible, with a tree providing some shade. The area is bordered by a wooden slat fence.

General parking area - Arrival and Parking - The Surf Club Mooloolaba. A car park with vehicles lined up on both sides. On the left, a red car is parked near a tall building with balconies. On the right, a "One Way" sign is visible next to some greenery and a tree. The ground is paved, and there are orange traffic cones and a speed bump in the centre. In the background, more trees and parked cars are visible, with a glimpse of a structure further back.

Street view - Arrival and parking - The Surf Club Mooloolaba. A street scene with a large white building on the left, featuring a modern design with vertical slats on the upper section. Several vehicles, including utes, are parked beside the building. In the foreground, a curved road with a yellow line runs alongside a landscaped area with trees and shrubs. On the right, a smaller grey building is visible, and a white SUV is partially seen.

Building exterior and beach - Arrival and Parking - The Surf Club Mooloolaba. A two-storey building with large windows and a sloped roof is on the right. In front, a blue car and a white van are parked, with several kayaks stacked nearby. The pavement is marked with yellow and blue patterns. On the left, there are multi-storey residential buildings with balconies. A pathway runs alongside the building, with a few people walking towards the beach visible in the background.

Automatic sliding doors - Reception and Entrance - The Surf Club Mooloolaba. Glass entrance doors with "Welcome. Enjoy your visit!" written above. Inside, a wooden panelled wall is visible with a small window and some informational signs. To the right, a display with merchandise and brochures. The floor is wooden with a red mat near the entrance. A small bin is on the right outside the door. Ceiling lights are visible inside.

Reception Counter - Entrance and Reception - The Surf Club Mooloolaba. A spacious interior with a wooden floor and ceiling. On the left, a counter displays colourful folded shirts and hanging apparel. Behind the counter, a large black-and-white mural of a beach scene is visible. In the centre, a staircase leads to an upper level with more murals and mannequins dressed in sportswear. The right side features a long wall with historical photographs and a large plant.

Accessible Lift - Entrance and Reception - The Surf Club Mooloolaba. On the left, there are several black-and-white photographs on the wall above a dark wooden counter with a sign. In the centre, a reception desk with a white banner and two digital kiosks is visible. Behind the desk, shelves display colourful folded clothes. A wooden staircase with a glass railing leads upwards, with a mural on the wall beside it. On the right, a silver lift with a wooden frame is present.

Bar seating area - The Boathouse Restaurant and Bar - The Surf Club Mooloolaba. A spacious interior with a mix of carpeted and wooden flooring. On the left, there are high tables and stools, with a sign above reading "Serving the Community Since 1922". Several screens are mounted on the wall. In the centre, more seating is visible, with a bright, open area in the background. On the right, a decorative panel with circular patterns and a sign indicating "Gaming".

Bar Area - The Boathouse Restaurant and Bar - The Surf Club Mooloolaba. A spacious interior with a mix of carpeted and wooden flooring. On the left, there's a large potted plant and a seating area with tables and chairs near a window. In the centre, a curved bar with high stools and multiple screens above it. The ceiling has large fans and lights, and the walls are adorned with screens and a collage of images. A sign reads "Boathouse Restaurant / Cashier".

Central Bar - The Boathouse Restaurant and Bar - The Surf Club Mooloolaba. A spacious indoor area with a central circular bar counter featuring black-and-white photos. Above the bar, a large TV screen displays a sports game. To the left, there are orange chairs and tables near large windows, allowing natural light in. On the right, high tables with stools are positioned near a wall with menu boards. The ceiling has recessed lighting and acoustic panels. The floor is a mix of wood and carpeted.

High Table - The Boathouse Restaurant and Bar - The Surf Club Mooloolaba. A spacious interior with a mix of wooden and carpeted flooring. On the left, there are display cases with memorabilia and a curved wall with historical images. In the centre, high tables and stools are arranged, with multiple screens showing sports and other content. The ceiling has recessed lighting and acoustic panels. On the right, more seating is visible, along with informational signs and a plant.

Casual Seating - The Boathouse Restaurant and Bar - The Surf Club Mooloolaba. A modern indoor space with high tables and bar stools on the left and right. The floor is carpeted in a dark pattern. In the centre, there is a seating area with beige cushioned benches arranged in a U-shape, accompanied by small tables. The walls feature framed pictures and a television screen. The ceiling is plain and light-coloured. On the left, there is a doorway marked "Gents" and a sign for restrooms.

Outdoor sitting area - The Boathouse Restaurant and Bar - The Surf Club Mooloolaba. Glass doors open to a wooden deck with high tables and stools. Closed umbrellas are positioned around the tables. The background features a view of the sea and distant cityscape. The ceiling is light-coloured with a green exit sign above the doors. The floor inside is wooden, matching the deck outside. On the left, there's a wall with a poster and a small table with chairs.

Outdoor deck with views - The Boathouse Restaurant and Bar - The Surf Club Mooloolaba. Wooden deck with high tables and metal stools, some tables have closed umbrellas. The deck overlooks a sandy beach with a few people and a lifeguard tower. The ocean is visible in the background, with gentle waves approaching the shore. A small island or landmass is seen in the distance on the right. The deck is bordered by a low hedge.

Food order counter - The Boathouse Restaurant and Bar - The Surf Club Mooloolaba. A coffee corner with a stone-patterned counter and wooden flooring. The counter is equipped with coffee machines, a cash register, and various supplies. Shelves behind the counter display coffee bags and potted plants. Overhead, pendant lights illuminate the area. To the left, a framed aerial photograph hangs on the wall. A sign above reads "COFFEE CORNER" and "RESTAURANT CASHIER".

Dining room corridor - The Boathouse Restaurant and Bar - The Surf Club Mooloolaba. A spacious indoor area with wooden flooring. On the left, there's an entrance to another room with multiple screens displaying images. In the centre, a white cart with cutlery is placed next to a large potted plant. On the right, a counter with a glass display and a sign above it. The ceiling is fitted with recessed lights and an air vent. In the background, tables with white tablecloths are near large windows.

Lift and stair access - Bayview Bar and Bites - The Surf Club Mooloolaba. On the left, there is a stainless steel lift with a wooden frame. In the middle, a glass door leads to a stairway with a handrail. On the right, a wall covered in greenery is visible, adjacent to a room with wooden flooring and tables. The ceiling is wooden with recessed lighting, and the floor is carpeted near the lift and transitions to wood near the greenery wall. An exit sign is above the glass door.

Bar entrance - Bayview Bar and Bites - The Surf Club Mooloolaba. A modern interior with a reception area on the left, featuring a counter decorated with green leaf patterns. Behind the counter are plants and a water dispenser. On the right, a cosy seating area with a large grey sectional sofa and a wooden coffee table adorned with flowers. The floor is a mix of wood and dark carpet, and the ceiling is wooden with recessed lighting. A curtain partially divides the spaces.

Bar and entry corridor - Bayview Bar and Bites - The Surf Club Mooloolaba. A modern interior with a wooden floor and a white ceiling featuring recessed lighting. In the centre, a counter with a tropical leaf design displays a variety of drinks. Behind the counter, there are glass refrigerators and a neon sign. To the right, high tables and chairs are arranged on a dark carpet. On the left, a wooden barrel and potted plants decorate the space. An emergency exit sign is visible on the ceiling.

Dining area - Bayview Bar and Bites - The Surf Club Mooloolaba. A spacious indoor dining area with a view of the ocean in the background. The room features high ceilings with string lights and a surfboard decoration. In the centre, there's a wooden barrel with a sign on top, surrounded by white chairs and tables. To the left, there are high tables with stools, and to the right, more dining tables with white tablecloths. Large windows allow natural light to fill the space.

Beach Views - Bayview Bar and Bites - The Surf Club Mooloolaba. A view from a room with large windows overlooking a sandy beach and the ocean. In the foreground, there are dining tables set with white tablecloths, napkins, and glassware. The beach outside is populated with people enjoying the water and sand. In the distance, a city skyline is visible on the right. The ceiling is plain, and the floor is not visible.

Dining with views - Bayview Bar and Bites - The Surf Club Mooloolaba. A bright, open dining area with tables covered in white tablecloths and beige chairs. On the left, there's an indoor section with more tables and a dark floor. The right side features large windows offering a view of the beach and ocean. The ceiling is light-coloured with recessed lighting, and the floor is tiled. The outdoor area has additional seating with a view of the sea and greenery.

Formal dining - Bayview Bar and Bites - The Surf Club Mooloolaba. A spacious dining area with tables covered in white tablecloths and set with cutlery and glasses. Beige chairs surround the tables. In the background, a bar area with a white counter and decorative items is visible. Barrels and high tables with stools are placed around the room. The ceiling features recessed lighting and string lights, while the floor is a mix of black carpet and wooden panels.

Indoor Dining - Bayview Bar and Bites - The Surf Club Mooloolaba. A spacious indoor venue with a dark carpeted floor and a light-coloured ceiling adorned with string lights. On the left, there are wooden barrels and a wooden floor leading to a bar area with potted plants. In the centre, round tables covered with white tablecloths and beige chairs are arranged neatly. The right side features large windows with views of the ocean, allowing natural light to fill the room.

Amenities Corridor Access - Bayview Bar and Bites - The Surf Club Mooloolaba. A modern interior with wooden flooring and a ceiling featuring recessed lighting. On the left, there's a curved counter with a tropical leaf design, leading to a dark carpeted area with large vases and plants. The centre has a wall with greenery and a white cabinet topped with decorative items. On the right, a corridor with potted plants and a wall-mounted TV. An exit sign is visible above.

Accessible Bathroom - Bayview Bar and Bites - The Surf Club Mooloolaba. A public restroom with a white sink and chrome tap on the left. Above the sink is a mirror, and next to it, a hand dryer is mounted on a black panel. The toilet is in the centre, equipped with a support rail. On the right, there is a nappy changing station and two bins, one for general waste and another for sanitary disposal. The floor is tiled in grey, and the walls are painted white.

Step free walkway - Mooloolaba Beach Access - The Surf Club Mooloolaba. A paved walkway curves to the left, bordered by grass and a low stone wall. On the right, a building with a modern design is partially obscured by trees and bushes. Colourful banners are displayed along the wall, and a signboard stands near the path. A palm tree is visible on the right, and in the background, there are more buildings. The sky is overcast.

Flat concrete path - Mooloolaba Beach Access - The Surf Club Mooloolaba. A beach scene with a sandy shore on the left, where people are scattered along the water's edge. The ocean stretches into the distance with a city skyline visible on the horizon. On the right, a paved walkway runs parallel to the beach, bordered by a stone wall and greenery. A building with a large sign and a chalkboard stands beside the path. Overhead, tree branches extend into the frame.

Accessible Beach Wheelchair Collection Point Wide Angle - Mooloolaba Beach Access - The Surf Club Mooloolaba. Two-storey building with a modern design. The ground floor has a small café with a black awning and a menu board. Next to it is a garage area marked "MSLSC Members Only," with orange cones and a small vehicle inside. The upper floor features a glass-enclosed balcony with tables and chairs. The building has a sloped roof with large windows. The foreground has a textured pavement.

Accessible Beach Wheelchair Collection Point - Mooloolaba Beach Access - The Surf Club Mooloolaba. Two-storey building with a modern design. The ground floor has a small café with a black awning and a menu board. Next to it is a garage area marked "MSLSC Members Only," with orange cones and a small vehicle inside. The upper floor features a glass-enclosed balcony with tables and chairs. The building has a sloped roof with large windows. The foreground has a textured pavement.

Accessible Beach Wheelchair - Mooloolaba Beach Access - The Surf Club Mooloolaba. A beach scene with a striped blue and white beach wheelchair with yellow wheels on the left. In the middle, a stone wall separates the walkway from the sandy beach. A lifeguard tower is visible in the background, with a few people nearby. The ocean is in the distance, and the sky is overcast. On the right, a tree with sparse branches and a small yellow structure are visible. The ground is step free concrete.

Accessible Beach Matting - Mooloolaba Beach Access - The Surf Club Mooloolaba. A sandy beach with a lifeguard tower on the right, elevated on metal stilts with a railing around it. A small vehicle is parked on a concrete path leading to the beach, marked by orange cones. A blue accessible beach mat extends from the path onto the sand. In the background, the ocean is visible with gentle waves. A grassy area is in the foreground on the left. Signs are posted near the lifeguard tower.

Ramp Access - Mooloolaba Beach Access - The Surf Club Mooloolaba. A sandy beach in the foreground leads up to a concrete ramp. On the left, a lifeguard tower with a sloped roof is elevated on a platform. A small vehicle with a yellow canopy is parked nearby. On the right, there are modern buildings with balconies overlooking the beach. Trees and greenery are visible in the background under a clear blue sky.

Ramp Access - ANZAC Dawn Service - The Surf Club Mooloolaba. A pathway with a metal railing leads to a gate marked "MSLSC Members Only". On the left, a flag reads "Welcome to Mooloolaba" next to a sign with various symbols. Lush greenery with pink and white flowers lines the path. In the background, the ocean and beach are visible, with a tree providing some shade. The ground is paved with textured tiles, and a wooden fence runs along the right side.

BBQ Breakfast Location - ANZAC Dawn Service - The Surf Club Mooloolaba. A coastal scene with a modern outdoor barbecue area in the centre, featuring a wooden and metal roof structure. To the left, a tree with spiky leaves is near a wooden railing overlooking the sea. In the background, distant land is visible across the water. On the right, a building with large windows and a concrete path leading to it. The ground is paved with concrete, and there is a patch of grass near the tree.

BBQ Breakfast Outlook - ANZAC Dawn Service - The Surf Club Mooloolaba. A coastal scene with a sandy beach stretching along the left side, where people are scattered enjoying the shore. The ocean waves gently lap against the sand. In the foreground, a wooden railing with a couple of bar stools overlooks the beach. On the right, a building with a sloped roof and a grassy area is visible. A tree with long, spiky leaves hangs overhead, partially framing the view.

Attendees After Dawn - ANZAC Dawn Service - The Surf Club Mooloolaba. A crowded beach scene with a large number of people gathered on the sand. The ocean is in the background, with waves crashing onto the shore. The sky is overcast with grey clouds. People are dressed in casual clothing, and the crowd extends from the foreground to the water's edge.

Attendees Before Dawn - ANZAC Dawn Service - The Surf Club Mooloolaba. A large crowd gathered on a sandy beach at night, illuminated by purple and blue lights. Metal barriers separate the audience from a stage area on the left, where part of a flag is visible. In the background, distant lights from buildings or street lamps are visible, creating a glowing effect. The people are dressed in various clothing, some in bright colours, and are standing closely together, watching the event.

Attendees and Horse - ANZAC Dawn Service - The Surf Club Mooloolaba. A person on horseback is holding an Australian flag, riding along a beach. The horse is brown with a white bridle. In the foreground, a large crowd of people is gathered, some wearing hats and jackets. The ocean waves are visible in the background, with a soft, purple hue reflecting on the water. The scene is illuminated with a mix of natural and artificial light, creating a vibrant atmosphere.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have effective lighting throughout facility.

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss

• Caption all entertainment (TVs, live shows, performances)

• Have TVs with captioning option

• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have wheelchair access to amusements and activities

• Provide beach matting and beach wheelchairs for people to access the water

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• There are three accessible car parking spaces available

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation