The FARM Centre

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Physical - High support needs
Allergies and Intolerances

The stadium is a vast space housing two basketball courts. The floor is solid, displaying a combination of blue and red with markings for various ball games. The ceiling showcases exposed white beams, air conditioning vents, reflective silver insulation, and a mix of natural skylights and spotlights. On the right, there is a set of tables and chairs. In the middle, chairs and tables are positioned to demarcate the two courts. Digital screens are affixed to the far-left walls.

The car park is located near the building. Accessible parking is marked with blue wheelchairs, yellow diagonal lines, and bollards. Two black cars are parked. Behind the car park is a grey industrial-type building with the sign "The Farm Centre." Advert signs are displayed on the building wall. The building is surrounded by flowers, ornamental landscapes, and trees. The left section features a grassy area.

The car park is on the right of the grey industrial building, "The Farm Centre." Two black cars are parked. Advert signs on the building wall, surrounded by flowers, ornamental landscapes, and trees. A step-free ramp leads to the entrance. A road on the left is marked with a yellow line. The front showcases pitched roofing and a prominent free-standing sign.

On the left is a grassy area with bench seating. The road separates the grassy area from the building on the right. The front of the building features a pitched white ceiling supported by large metal beams. On the right is a dark grey wall with large window glass.

On the left is a grassy area with bench seating. A road separates the grass area from the facility building. Further ahead is a green building and a group of trees. On the right is a manual outward-opening door equipped with a non-slippery mat. Facility signage is placed on the wall. In the middle, there is a glass door that leads to the gym, with signage placed on the wall. A metal railing is positioned adjacent to the entrance.

Entrance to the building is through a manual outward-opening door equipped with a non-slippery mat. Facility signage is placed on the wall. Posters and conditions of entry are affixed to the glass door along with stickers bearing the facility name. To the left is a concrete wall painted in brown, while on the right is a wall with corrugated design in dark grey. A fire safety light is placed on top.

To the left is a grassy football area bordered with ornamental trees, and bench seatings are visible. On the right is an industrial building painted in grey, bearing the facility signage and some adverts. The car park is located at the side of the building, with three cars currently parked.

Upon entering, to the left is a floor-to-ceiling glass bearing the facility banner. A free-standing sign is also placed near the wall along with a rubbish bin. To the right is a white wall with a framed poster. Next to it is the court, also equipped with large floor-to-ceiling windows. Further in, there are red movable chairs and white tables arranged. A poster and a flat-screen TV are mounted on the middle wall. The floor is made of timber, and the ceiling is white with a porous design.

On the left is a glass door leading to the reception desk and cafe displaying snacks and desserts. Red movable chairs and white tables are arranged. A poster and a flat-screen TV are mounted on the middle wall. The floor is made of timber, and the ceiling is white with a porous design, circular lights, and centralized air conditioning. To the right is a lobby that leads to other facilities.

The reception desk, with a cream desk, is in the middle. A flat-screen TV is on the wall, and books are on the shelves underneath. Beside it is a display rack showcasing the cafe's items. Movable red chairs and white tables are on the right. A large poster on the wall has information. The timber floor is made of timber and the ceiling is white. To the right is a lobby leading to other facilities. On the left is a glass door with a fire extinguisher and pamphlet holder on the wall.

The reception desk, with a cream desk, is on the right. A flat-screen TV is on the wall, and books are on the shelves underneath. Beside it is a display rack showcasing the cafe's items. Movable red chairs and white tables are on the right. Adjacent to the reception is the gym, with a colorful glass wall and a flat-screen. To the left is the entrance to the court. Additional tables and chairs are lined up on the side. The middle wall has a rubbish bin and a free-standing sign.

The lobby, with a timber floor, leads to the meeting room equipped with an outward-opening glass door. On the left is a floor-to-ceiling glass wall. On the right are two doors. The other wall has framed posters displaying information about the site's achievements and a venue map. The walls, including the ceiling, are white, with a porous design and circular lights.

The meeting room features a spacious grey carpet with a checkered design. In the middle, there is a white conference table surrounded by black chairs. At the far end, a flatscreen TV is mounted on the wall. To the right, there are glass windows with black blinds, and a black desk is placed near the wall. On the left, an accordion steel door serves as a separator between two rooms. The ceiling is white with fluorescent lights illuminating the room.

A white toilet bowl is positioned in the corner, accompanied by stainless steel handrails on both sides of the wall, along with a tissue dispenser. The left and middle walls are constructed of black granite, while the right wall is made of brown granite. The floor area is also covered in brown granite.

Access to the gym is through a manually operated glass door. A large flatscreen TV is mounted on the left wall near the entrance. The left wall features a floor-to-ceiling glass door adorned with a large poster of a farm landscape. Inside the gym, machines are aligned with rubber matting on the floor and a white ceiling with a porous design and centralized air conditioning. At the far end, large glass windows provide a view of the outside.

Inside the gym, weight equipment is lined up on the left. In the middle, there are adjustable benches, rowing machines, and lat pull-up machines. A display rack holds stability balls, medicine balls, weights, and kettlebells. On the right, cardio machines are placed. The floor has dark grey rubber tiles, and the walls are white. The white ceiling has fluorescent lights. The wall on the right has a floor-to-ceiling glass window, along with a clock and a poster affixed to the wall.

On the left, there are treadmills, stationary bikes, and Smith machines. In the middle, weights are neatly arranged in a display rack, and a flatscreen TV is mounted on the white wall. On the right, a display rack holds stability balls, medicine balls, weights, and kettlebells. Other machines are placed on the right near the door, along with a flat-screen TV. The ceiling is white with air conditioning vents.

There are two accessible all-gender bathrooms with showers located near the gymnasium. Each white door is marked with signage in front.

Inside the bathroom, brown granite walls enclose the space. On the left, a wash basin and hand dryer are mounted on the wall. In the corner, the toilet bowl is equipped with hand railings. A glass window is placed overhead. In the middle, a shower is mounted to the wall, separated by a white shower curtain. On the right is a rubbish bin.

Access to the stadium is through a manual, outward-opening glass door equipped with a non-slip mat. On the right is a framed poster displaying the site's achievements. To the left is a table with a red plastic chair. Inside the stadium, a large and open space, the size of two basketball courts marked for various ball games. The ceiling is adorned with exposed white beams, reflective silver insulation, and a mixture of natural skylights and spotlights.

The solid floor exhibits a combination of blue and red, with markings for various ball games. The ceiling showcases exposed white beams, air conditioning vents, reflective silver insulation, and a blend of natural skylights and spotlights. In the middle, chairs and tables are arranged to distinguish the two courts. Digital screens are affixed to the left walls, and tables and chairs are positioned on the left. Basketball boards are installed on both sides.

The floor features a blend of blue and red with markings for various ball games. The ceiling displays exposed white beams, air conditioning vents, reflective silver insulation, and a mix of natural skylights and spotlights. In the middle, chairs and tables are arranged to separate the two courts. Digital screens are mounted on the middle walls. Basketball boards are positioned on both sides. On the left, tables and chairs are placed near the white wall.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Trained staff to use a DeafBlind Communicator (a portable device consisting of a DB-Phone and DB-Braille with QWERTY or Perkins keyboard)

• Have options available for easier communication for people with dual sensory loss (Includes adapted telephones, adapted mobile telephones and Telephone Typewriters).

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have Braille and tactile signage on all information and paths of travel

• Provide information in large print

• Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have an appropriate area for toileting an assistance dog

• Have audio enabled lifts

• Have handrails on all our stairways

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Have a hearing loop

• Staff are trained in communicating with people who are deaf or have hearing loss

• Staff are trained in Auslan

• Have telephones which are compatible with hearing aids

• Caption all entertainment (TVs, live shows, performances)

• Have TVs with captioning option

• Have volume controlled phones

• Have visual alerts for emergencies (Include flashing light)

• Have transmitter receivers for hearing aids on tours

• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have accessible seating areas in theatrette

• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have wheelchair accessible picnic tables

• Have wheelchair access to amusements and activities

• Have a wheelchair/scooter charging station (power point) in an accessible location

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Provide wheelchair access to gym

• Provide a low height counter suitable for a person using a wheelchair or a person of small stature

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Three accessible car parking spaces

PHYSICAL - HIGH SUPPORT NEEDS

• Have rooms which are interconnecting

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

• Provide toiletries which are chemical and fragrance free (if requested)

• Provide linen that is chemical and fragrance free (if requested)

• Use organic (chemical and fragrance free) cleaning products

• Use organic (chemical and fragrance free) deodorisers in public areas and rooms