GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Ask all visitors if there are any specific needs to be met
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Accessible changing facility with automatic door
• Have a place to store mobility and/or medical equipment
• Have measurements of key access points and features such as doorway widths via Cérge Virtual Tour
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• Trained staff in communicating with people with learning or behavioural challenges
VISION
• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Have an appropriate area for toileting an assistance dog
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have handrails on all our stairways
• Have effective lighting throughout facility.
HEARING
• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option
• Have volume controlled phones
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Provide portable commode chairs
• Have two wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to spa
• Provide wheelchair access to pool
• Provide wheelchair access to gym
• Have a pool ramp/hoist enabling entry into pool
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
PHYSICAL - HIGH SUPPORT NEEDS
• Have a Changing Places or Lift & Change toilet with a hoist and adult change table
• Have a bathroom which is fully accessible and equipped with ceiling/floor hoist and adult change table.
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator