GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Ask all visitors if there are any specific needs to be met
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• 50m outdoor swimming pool heated to 27 degrees all year round
• 25m pool designed for our Learn to Swim program, therapy, rehabilitation, and is 32 degrees all year
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Trained staff to use a DeafBlind Communicator (a portable device consisting of a DB-Phone and DB-Braille with QWERTY or Perkins keyboard)
VISION
• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
• Have handrails on all our stairways
• Braille and tactile signage on bathrooms
HEARING
• Staff are trained in communicating with people who are deaf or have hearing loss
• Staff are trained in basic Auslan
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have wheelchair access to amusements and activities
• Have a wheelchair/scooter charging station (power point) in an accessible location
• Provide portable hoist
• Provide portable commode chairs
• Have three wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed.
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to pool
• Have a pool ramp/hoist enabling entry into pool
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Provide a low height reception counter suitable for a person using a wheelchair or a person of small stature
PHYSICAL - HIGH SUPPORT NEEDS
• Have a Changing Places or Lift & Change toilet with a hoist and adult change table
• Have a bathroom which is fully accessible and equipped with ceiling/floor hoist and adult change table.
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator