GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
COMMUNICATION
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Provide clear, concise internal and external directional signage throughout your facility.
VISION
• Have raised tactile buttons in our lifts
• Provide digital communication materials (soft copy information is also available online)
• Have tactile tiles prior to steps, ramps, and other hazards.
• There are common/grassy areas around West Village which can be utilised
HEARING
• Have a hearing loop
• Staff are trained in communicating with people who are deaf or have hearing loss
• Have transmitter receivers for hearing aids on tours
• Some staff members are trained in basic Auslan
PHYSICAL - MOBILITY
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have accessible seating areas in theatrette
• Have wheelchair access to amusements and activities
• There are two accessible car parking spaces available
• Have a wheelchair accessible toilet
• There is an accessible public toilet that is unlocked during events
• There is an accessible shower and change room available for artists (not the general public)