GENERAL ACCESS
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.
• Have a place to store mobility and/or medical equipment (ask customer service teams onsite for support)
• Have measurements of key access points and features such as doorway widths, with Cérge Virtual Tour
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Use communication boards to support communication
VISION
• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Have an appropriate area for toileting an assistance dog
• Have handrails on all our stairways
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.
• Use easy read fonts in our signage and communication materials
HEARING
• Have volume controlled phones
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have an accessible public toilet which is unlocked
• Have wheelchair accessible picnic tables
• Provide portable hoist
• Provide portable commode chairs
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Provide easy, step-free pathways (clear of obstructions) to indoor and outdoor areas
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to gym
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have wheelchair accessible transport options available for school transport
• Changing Places facility
• Accessible bathrooms are located throughout the school
PHYSICAL - HIGH SUPPORT NEEDS
• Have rooms which are interconnecting
• Have a Changing Places or Lift & Change toilet with a hoist and adult change table
• Have a bathroom which is fully accessible.
• Have a bathroom which is fully accessible and equipped with ceiling/floor hoist and adult change table.
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator