Mary Cairncross Scenic Reserve

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances

On the left, there is the entrance to the Mountain View Café with wooden doors and a sign above. Inside, a counter and menu are visible. In the centre, a staircase with wooden railings leads to an upper level with glass panels featuring nature-themed designs. On the right, large wooden doors with carved details open into a space with a sign about entry donations. The floor is paved with multicoloured tiles, and there are plants near the café entrance.

A road intersection with a sign pointing left to "Mary Cairncross Park" on the left side. The road has yellow painted speed bumps. On the right, a white car is parked near a sign with information. The background is filled with dense green trees and foliage. The road surface is grey, and there is a grassy area beside the road.

An empty car park with a single white SUV parked on the left. In the centre, there's a sign with text, surrounded by lush green trees and foliage. The ground is paved with marked parking spaces, and the background is densely wooded, creating a natural border around the area.

A paved parking area with two marked disabled parking spaces on the right. The surface shows signs of wear with some cracks and patches. Dense green foliage and trees surround the area on both sides, creating a natural border. In the background, a path leads further into the greenery, with a small structure visible in the distance. The scene is quiet and appears to be in a park or nature reserve.

Two parking spaces with blue disabled symbols on the ground are in the foreground. A white line separates them. The background features dense greenery with tall trees and bushes. The ground is paved with asphalt, and there are patches of grass and leaves around the edges.

A large wooden door with an intricate tree carving stands in the centre. To the left, a glass panel displays information about the Mary Cairncross Scenic Reserve Rainforest Discovery Centre. Below the panel is a silver bin. To the right, another glass panel shows the interior with hanging lights and a stone wall. The floor is tiled with grey and black stripes.

A spacious interior with a polished concrete floor and high ceiling. On the left, large windows reveal lush greenery outside. Below the windows, a small wooden table with chairs is set up. In the centre, a wooden reception desk displays informational materials. Above, three pendant lights hang from the ceiling. The right side features more large windows and a stone wall, with informational displays about the Mary Cairncross Scenic Reserve.

Interior of a modern building with a polished concrete floor. In the centre, a display board titled "Mary Cairncross Melodies" features images of birds. The left side has a stone wall and large windows, while the right side has tall wooden panels and more windows overlooking greenery. The ceiling is white with a fan. In the background, there are more displays and a glass entrance.

Interior of a modern exhibition space with a polished stone floor. On the left, there are wooden panels with interactive screens. In the centre, a glass display case on wheels contains a small exhibit. The right wall features artistic circular patterns and mounted screens. Large windows in the background allow natural light to illuminate the room. The ceiling has a fan and pendant lights, and a stone wall runs along the upper section.

Interior of a modern building with a wooden floor and a perforated ceiling. On the left, a stone wall with large windows reveals a view of lush greenery outside. In the centre, a curved white and wood structure with display screens. Hanging lights illuminate the space. On the right, a corridor leads to a glass door.

A corridor with wooden walls and a wooden floor leads to a glass door at the end. On the left, large windows with horizontal slats offer a view of greenery outside. The ceiling is light-coloured, and there are emergency exit signs above the doors. A glass railing runs along the left side of the corridor.

A modern interior with a wooden floor and a stone wall on the left. Large windows line the right side, offering a view of lush greenery outside. The ceiling is white with small perforations and features hanging lights. Below, a display area with informational panels and a map is visible. The space is well-lit with natural light streaming in through the windows.

A modern interior with a lift on the right, featuring metallic doors and a control panel. To the left, a dark wooden wall with a handrail and a textured floor section. In the centre, a glass door leads to a bright area with large windows and visible trees outside. The floor is tiled, and the ceiling has recessed lighting.

A room with large floor-to-ceiling windows offering a view of lush green trees and a road outside. In the centre, there's a small display case on a stand. The floor is tiled in a dark grey, and the ceiling is white with small perforations. Outside, a stone bench and an orange traffic cone are visible on the left.

Glass doors open to a terrace with a circular wooden bench in the centre. The terrace is surrounded by a glass railing, and a single orange traffic cone is visible on the right. Lush green trees are in the background, casting shadows on the ground. The floor inside is tiled, and the ceiling is white.

A terrace with a wooden bench in the centre, surrounded by a stone wall on the left and glass railings on the right. The floor is tiled, and a metal pergola overhead is partially covered with greenery. In the background, there are trees and a view of the sky. A single orange traffic cone is placed near the glass railing on the right.

A scenic view with a glass railing in the foreground, featuring informational panels. Beyond the railing, a lush landscape with dense green trees on both sides frames the view. In the middle distance, a road runs horizontally, and further back, more greenery extends towards a hazy horizon. The ground is paved with dark stone tiles.

Large glass doors and windows dominate the centre, offering a view of lush green foliage outside. A stone wall is on the right, and a signboard with text is positioned on the floor in the foreground. The floor is speckled with a striped mat near the entrance. An emergency exit sign is above the door.

A paved pathway leads through dense, lush greenery with various tropical plants and ferns on both sides. Metal railings line the path, providing support. In the background, a small structure with a dark roof is partially visible, surrounded by the thick foliage. The scene is vibrant with different shades of green, creating a natural, serene atmosphere.

A pathway leads through a lush, green area with large ferns on the left. The path is bordered by a low stone wall. On the right, there's a black gate with a sign reading "After Hours Exit" and a small information board. In the background, a structure with a slanted roof and stone walls is partially visible, surrounded by dense foliage. The ground is a mix of stone and concrete paving.

A covered outdoor area with a stone wall on the right and a series of curved, tiered seating made of concrete and stone. The floor is a reddish-brown path. On the left, there are wooden pillars supporting the roof and a sign titled "frogs in paradise" near a small pond. The background is dense with green foliage and trees, creating a lush forest setting. The ceiling is flat and white with exposed beams.

A forest path surrounded by dense trees and foliage. On the left, there's a low stone wall made of irregular rocks. The path is covered with fallen leaves and leads into the forest. On the right, a wooden fence and a sign are visible among the trees. The ground is earthy, and the area is lush with greenery, including ferns and other undergrowth.

A forest path surrounded by dense trees and foliage. On the right, there's a sign for Mary Cairncross Scenic Reserve rainforest walks, featuring a map and information. The path is covered with leaves and dirt, and wooden railings are visible on the left. The trees are tall with a variety of green leaves, creating a lush canopy overhead.

A forest scene with a dirt path running through the centre, surrounded by tall trees with thick trunks and dense green foliage. The ground is covered with dry leaves and twigs. Sunlight filters through the canopy, creating a dappled light effect on the path. On the right, there are some ferns and smaller plants. The background is filled with more trees, creating a sense of depth and seclusion.

On the left, there is a café with wooden framed glass doors and a sign reading "Mountain View Café". Inside, a counter with menus is visible. In the centre, a staircase with wooden panelling leads to an upper level with glass railings. On the right, large wooden doors with carved designs open into a space with a sign for entry and a donation box. The floor is paved with multicoloured tiles, and the ceiling is smooth with recessed lighting.

A narrow wooden walkway with metal railings extends into a dense forest. On the left, tall trees with thin branches and lush green leaves are visible. On the right, large palm fronds and various tropical plants create a thick canopy. The path is slightly mossy, indicating dampness. The background is filled with dense foliage, creating a sense of depth and seclusion.

A metal walkway with black railings extends through a dense forest. On both sides, tall trees and thick green foliage surround the path. Vines and branches intertwine, creating a lush canopy overhead. The ground beneath the walkway is not visible, hidden by the undergrowth. The walkway appears slightly damp, suggesting a humid environment.

A metal walkway with railings extends through a dense forest. On the right, a sign provides information about the Richmond birdwing butterfly vine, featuring images and text. The forest is lush with tall trees and abundant green foliage. The walkway is slightly elevated, allowing for a clear view of the surrounding vegetation.

A metal walkway with railings winds through a dense forest. The path is elevated, allowing a view of the tall trees surrounding it. Sunlight filters through the leaves, creating dappled light on the walkway. The forest floor is covered with foliage, and the trees are lush and green. The walkway has a zigzag pattern, providing multiple viewing angles of the forest.

A dense forest with tall trees and lush green foliage. In the foreground, a wooden and metal railing forms a corner, suggesting a viewing platform or walkway. The forest floor is covered with leaves and undergrowth. The trees are closely packed, with varying shades of green and brown, creating a rich, natural tapestry. Light filters through the canopy, illuminating parts of the scene.

A modern building with a dark wooden exterior and large glass windows is surrounded by lush greenery. A stone wall is adjacent to the entrance, which is accessed via a metal walkway with a wooden handrail. The roof has a slight overhang with visible gutters. Dense foliage, including ferns and various plants, frames the scene, creating a natural, secluded atmosphere.

A motorised wheelchair with large, rugged tyres and a blue base is positioned on a tiled floor. To the left, there's a café with glass windows and a wooden sign. In the background, a wooden staircase with plants at its base leads upwards. On the right, a large wooden door with intricate carvings stands open, leading into a building with stone and wood walls.

A motorised wheelchair with a blue base and black seat is positioned on a tiled floor. The floor is made of grey and green tiles with some markings. To the left, there is a metal railing and a bin next to some plants. On the right, a sign reads "ENTRY Rainforest Discovery Centre and rainforest walks." The background features wooden walls and more greenery.

A motorised wheelchair with large, rugged tyres is positioned on a tiled floor. The wheelchair has a black seat with armrests and a joystick control on the right armrest. In the background, there is a building with wooden and glass elements, surrounded by greenery and trees. A metal railing is visible on the left, and the area appears to be an outdoor patio or walkway.

A blue electric wheelchair with large, rugged tyres is positioned on a tiled floor. It has a joystick control on the right armrest. To the left, there's a wooden wall and some foliage. On the right, a ramp with a metal railing leads away, bordered by green plants. A grey bin is near the ramp. In the background, there are trees and a path.

A blue and black electric wheelchair with large, rugged tyres is positioned on a tiled floor. To the left, there is a dark wooden door with a "Staff Only" sign. In the background, lush green foliage lines a pathway with a metal railing. The area is outdoors, with a mix of grey and green tiles on the ground.

A blue and black all-terrain wheelchair with large, rugged tyres is positioned on a tiled floor. To the left, a black door with "FIRE HOSE REEL" written on it. The background features a wooden wall with a window on the right, partially reflecting greenery. A black metal railing runs along the right side, with some plants visible near the base.

A blue and black all-terrain wheelchair with large, rugged tyres is positioned on a tiled floor. It has a cushioned seat and backrest, armrests, and a footplate. To the left, there's a wooden panel with a carved design. In the background, a dark door with a "Staff Only" sign and a "Fire Hose Reel" label is visible. The wall is made of dark wood panels.

A blue and black all-terrain wheelchair with large, rugged tyres is positioned on a tiled floor. To the left, there's a wooden carved pillar and a sign for the Rainforest Discovery Centre, featuring images of a bird and a mammal. In the background, a glass door reveals greenery outside. On the right, a dark wooden wall with a door labelled "FIRE HOSE REEL" is visible.

Entrance to a café with wooden-framed glass doors. Above the doors, a sign reads "Mountain View Café" in green lettering. Inside, there are tables and chairs, and a display counter with food items. The ceiling has a striped wooden design. On the left, there are green plants climbing the wall, and on the right, potted plants with long leaves and red berries. The floor is tiled in dark grey.

A café interior with a wooden counter on the right, featuring a coffee machine, cups, and a grinder. Behind the counter, shelves display various bottles and packaged goods. On the left, a glass display case contains pastries and baked goods. Above, menu boards are visible. The ceiling has wooden slats, and the floor is tiled in dark grey. A person is working behind the counter.

A spacious restaurant interior with wooden tables and chairs arranged neatly. Large windows on the left offer views of greenery outside. The back wall is made of stone with a large clock and a fireplace. The ceiling features wooden slats and ceiling fans. The floor is tiled in a grey stone pattern.

A café interior with wooden tables and chairs on a tiled floor. The ceiling features wooden slats with recessed lighting. On the right, there's a counter with a display case and coffee machines. A blue ice cream freezer is nearby. Large windows on the left open to an outdoor seating area with wooden benches and black umbrellas. Lush greenery is visible outside.

Wooden picnic tables with black umbrellas are arranged on a stone patio. In the foreground, a round table with chairs is visible. The background features a low stone wall, a hedge, and tall trees. The ground is paved with textured tiles, and a metal handrail is present.

Outdoor seating area with wooden picnic tables and large black umbrellas on the right. A paved walkway with yellow-striped ramps runs through the middle. On the left, there is a building with large windows and green chairs and tables. The background features lush green trees and a hedge, with a view of the landscape beyond.

A public toilet with grey stone walls and floor. On the left, there's a stainless steel hand dryer and a paper towel dispenser. In the centre, a toilet with a white seat and a support bar on each side. Above the toilet, a small white air freshener is mounted on the wall. On the right, three blue bins with labels for different types of waste. The ceiling is white with recessed lighting.

A picnic area with wooden tables and benches on a paved surface. On the left, there's a covered shelter with a barbecue grill. The background features a large grassy field bordered by dense, lush green trees. A small playground with a slide is visible in the distance. Overhead, tree branches with green leaves partially frame the scene.

A park setting with a covered picnic area in the centre, featuring a corrugated metal roof supported by wooden posts. Underneath are several picnic tables and barbecue facilities. To the left, a paved path curves around, lined with wooden benches and lush greenery. The background is filled with dense trees and a grassy area. The foreground has a patch of ornamental grass near the path.

Under a corrugated metal roof, two barbecue stations are positioned on a concrete floor. To the left, dense green foliage and a patch of grass are visible. In the background, a grassy field extends to a playground with a slide. On the right, a wooden bench is partially visible, with more trees and a path leading into the distance.

A covered picnic area with wooden tables and benches on a concrete floor. To the left, a metal barbecue grill is visible under a curved roof. In the background, a grassy field extends towards dense green trees. A playground with a slide is visible in the distance, along with a parked car. The scene is surrounded by lush foliage, creating a serene, natural setting.

A park scene with a sheltered picnic area on the left, featuring a table and benches under a curved roof. The ground is covered with leaves and grass. In the background, a grassy field is visible, bordered by dense green trees. On the right, there is a paved parking area with two cars, one black and one blue. The foreground shows a textured pavement leading to the parking area.

A grassy park area with a large open field in the centre. On the left, there are trees and a covered picnic area with a couple of bins nearby. More trees line the right side, with a small bush in the foreground. In the background, additional trees and another covered area are visible. The foreground shows a kerb and part of a car parked on an asphalt surface.

A small corrugated metal building is nestled among dense trees. The ground is covered with fallen leaves, and a paved brick path leads to the building. To the right, there is an open grassy area with more trees in the background. The foreground features a dark asphalt surface.

A small public restroom building with corrugated metal doors and wooden slats. A wooden bench is positioned in front of the building on a brick-paved area. The structure is surrounded by dense forest with tall trees and lush green foliage. A concrete path leads to the building, and a caution sign is visible on the right side near the trees. The roof is slightly curved with a gutter system. The ground is covered with fallen leaves.

A grey metal roller door is in the centre, flanked by two dark blue doors on either side. Both doors have signs indicating accessible toilets. The right door has a security notice above it. The floor is concrete, and the ceiling has two fluorescent lights. The walls are light-coloured.

A public toilet with a stainless steel toilet on the left, accompanied by a toilet paper dispenser and a grab rail. Next to it is a blue sanitary bin. On the right, a stainless steel sink with a tap is visible. A hand dryer is mounted on the wall above the sink. The floor is concrete with visible stains, and the walls are light-coloured. A black vent is located high on the left wall.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

• Elevator to viewing platform. All Access Glider Gallery boardwalk for rainforest experience.

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have raised tactile buttons in our lifts

• Have handrails on all our stairways

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Have a hearing loop

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.

• Have an accessible public toilet which is unlocked

• Have wheelchair accessible picnic tables

• Have wheelchair access to amusements and activities

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have a wheelchair accessible toilet

• Provide a low height counter suitable for a person using a wheelchair or a person of small stature

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• 2 accessible car spaces

ALLERGIES AND INTOLERANCES

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

• Use organic (chemical and fragrance free) cleaning products