I generally only go places that I have been or the person who I am going with has been. That way someone is familiar with the surroundings and layout. Having Cerge meant that I could get an idea of the layout and my anxiety was under control because I knew where exits were and what to expect. The Visual Story and Virtual tour were definitely two tools that I would use on a daily basis if Cerge was everywhere.

I have an invisible disability so people don’t understand the lack of eye contact or when I become flustered or forget my manners. Sometimes I say things that aren’t quiet socially acceptable but it’s because unknown place and people make me feel quite nervous. I was able to use the app today and let the staff know at the Kingston Butter Factory these key points about me and that made me feel so much comfortable before arrival because I knew the assumptions and judgements were taken out of the equation.

Today at Kingston Butter Factory it was a really quiet day we were some of the few people visiting. We had a great opportunity to look at the art works and explore the space. Staff member Dan showed us around all of the spaces to make me feel more comfortable. He explained what happened in each of the rooms and the other people I might see upstairs and who they were and their roles within the organisation. He had a very calm demeanour and was very helpful.

After we left I felt very happy. Not exhausted like I normally do after leaving somewhere. This is probably due to less anxiety and the fact that is was quiet and we were able to look around at our own pace. Outings usually deplete me greatly so I can tend to avoid them, where as today I left feeling more energy! Bonus!

Having an invisible disability makes it hard for people to understand why I can’t cope with noises and movement. Also knowing that I wouldn’t have an access issue with my NCAA (non canine assistance animal) made it so much easier. Confrontation can bring on a panic attack and knowing that they were accepting was awesome.

So many families with children need this app even if it’s just for the Visual Stories to help them know what to expect. The difference for families would be incredible.

I would love to see Cérge at more CAFE’s, museums and art galleries in Brisbane City and near me. I’d probably be able to enjoy a full day out if it was like this!

Kingston Butter Factory Cultural Precinct Audio Guide