Auburn Ruth Everuss Aquatic Centre

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances

Splash park at Auburn Ruth Everuss Aquatic Centre. In the centre a blue floor with red circular sections for the blue slide with stairs, tipping buckets, water sprays, and a yellow mushroom spray fountain. In front are green and red triangular sun shades wrapped around white metal posts. On the right side is a dedicated seating area with white and blue plastic chairs and blue outdoor umbrella shades. At the back and on the far right side are white buildings with ‘CUMBERLAND COUNCIL’ on its wall.

Manual inward-opening glass door at Auburn Ruth Everuss Aquatic Centre. On the upper left of the glass front wall are the conditions of entry, highlighting the prohibited activities as represented by the logos on the left. A No Smoking sign, 24/7 CCTV monitoring, and a Hiring sign are affixed to the glass doors. Information on the time when the public is limited to accessing the 25m and 50m pool is detailed on the white papers. Free entry to the facility is also detailed on the right wall.

Inside the main entrance of Auburn Ruth Everuss Aquatic Centre. Further ahead of the gated barrier above the wall, there is broad prohibition signage being displayed. On its left are leaf-shaped wall decorations in white, gray, faded green, orange, and yellow colors. Below the wall decor is the reception desk. Behind the reception area is a small retail store offering goggles and swimming accessories. On the right, a Christmas tree decor and a sizable poster stand are situated.

Closer view of the reception area. A small retail area that displays goggles and swimming accessories is visible behind the receptionist. Posters are placed above the low-height counter and beside the gated entrance of the reception desk. Further ahead, there is a Gatorade display placed near an ice cream freezer.

Closer view of the gated barrier leading inside the facility. The glass walls on the right side feature a collage of images and promotional materials. A signage and an exit sign are also affixed on the glass walls. A red Christmas decor is placed in the center of the gated barrier. On the left, golden Christmas decor hangs on the front of the reception desk. Further ahead, a directional sign is situated above the ceiling.

Leisure and Toddler Pool with a beach entry, an umbrella fountain, and stairs with handrails. To the right is a free-standing banner for the Cafe equipped with a Christmas garland. To the far right is another pool. The walls in the middle and the right are made of glass. Banners, safety warning signs, and directional signs are visible. The floor has concrete tiles, and the ceiling is all white with LED lights.

To the left is the Leisure and Toddler Pool with a beach entry, an umbrella fountain, and stairs with handrails. To the right is the 25m pool equipped with a ramp and handrails entry. In the middle is a pool deck that separates the two pools. The walls in the middle are made of glass. On the right is a bench chair positioned near the pool. The floor has concrete tiles, and the ceiling is all white with LED lights.

The 25m pool is equipped with steps and a ramp with handrails for entry. Truncated domes are installed before the steps. The pool is surrounded by a raised pool deck with markings denoting the pool depth. Floating ropes and colorful buntings run across the pool. Bench chairs are arranged on all sides of the pool. The middle wall features cream bricks, with large banners and security warnings affixed. The ceiling features a corrugated design with exposed metal beams and fluorescent lights.

The Leisure and Toddler Pool has a stepped entry with handrails and a green umbrella fountain. To the right, banners and swimwear for sale are displayed near the pool deck. A rolled blue mat is positioned overhead. Adjacent is the 25m pool, equipped with a ramp and steps with handrails. Bench chairs are arranged on the left wall against the glass window. The ceiling features a white corrugated design with exposed metal beams and fluorescent lights.

The accessible toilets and change rooms feature a white wall with a brick design. A signage is affixed to the left side of the wall. Two large rubbish bins are on the left. On the right is an outdoor shower area with multi-color brick tile accents. The upper wall features all glass, and the floor has brown tiles. Inside, the grey door is placed between two signages.

Inside the accessible bathroom, to the left is a toilet bowl equipped with hand grabs. A rubbish bin is placed beside it. A tissue dispenser, a foldable change table, and a liquid hand soap dispenser are mounted on the left wall. A wash basin and a poster are mounted on the wall on the left. To the right is a shower with handrails. A bench is positioned against the right wall. The floor has grey tiles, and the walls are white.

Inside the accessible bathroom, to the right is a toilet bowl equipped with hand grabs. A rubbish bin is placed beside it. A tissue dispenser, a foldable change table, and a liquid hand soap dispenser are mounted on the right wall. A wash basin and a poster are mounted on the wall on the right. To the left is a shower with handrails. A bench is positioned against the left wall. The floor has grey tiles, and the walls and ceiling are white.

Entrance to the Program Pool is through an outward-opening glass door with hand grabs and facility stickers. A fire exit sign is mounted on top. To the left is a storage rack for belongings. To the right is a bench chair, positioned on a slightly elevated concrete platform against the glass wall. A backpack is placed on top. The upper right wall shows a "Shallow water" sign, and the left wall has brown bricks.

The Program Pool features a ramp entry with handrails on the left. A "Shallow Water, No Diving" banner is near the overflow grid. The left wall showcases brown bricks and posters, while the right wall has glass with curtains. An outward-opening glass door leads to the Splash Pool. The low-level corrugated ceiling is equipped with fluorescent lights, forming a continuous strip above the pool's perimeter.

The Program Pool has a ramp entry with handrails on the right. A freestanding banner is positioned in the corner, and overflow grids line the pool. The left wall displays brown bricks and posters, while the right wall features glass with curtains. An outward-opening glass door leads to the Splash Pool. An aquatic wheelchair is placed near the brick wall on the right. The low-level corrugated ceiling is equipped with fluorescent lights, forming a continuous strip above the pool's perimeter.

In the center of a brown brick wall is an outdoor shower with a wall adorned with multi-color tiles. Two grey doors, each marked with a "Family Change Room" sign, are present. Additional signage indicating accessibility, showers, and all-gender access is also mounted on the walls.

Inside the accessible change room, on the left is a toilet bowl equipped with hand grabs, accompanied by a rubbish bin. A tissue dispenser, a foldable change table, and a liquid hand soap dispenser are affixed to the left wall. A washbasin and a poster are mounted on the wall. To the right is a shower with handrails, and a bench is positioned against the wall. The floor is covered with grey tiles, and the walls and ceiling are white.

Inside the accessible change room, on the right is a toilet bowl equipped with hand grabs, accompanied by a rubbish bin. A tissue dispenser, a foldable change table, and a liquid hand soap dispenser are affixed to the right wall. A washbasin and a poster are mounted on the wall. To the left is a shower with handrails, and a bench is positioned against the wall. The floor is covered with grey tiles, and the walls and ceiling are white.

The concourse of the building is adorned with orange trees and manicured grass. The structure itself is white with glass walls. Warning and safety signs are affixed to the right wall. The non-slippery floor showcases colourful shapes in blue and red.

Entry to the gymnasium is through a manually operated outward-opening glass door. The left wall is glass with affixed banners, while the right wall is concrete grey with signage. The interior floor is composed of black rubber tiles, and weights arranged on the sides are visible.

On the left, dumbbells are arranged near the wall, and lat pulldown machines are set up alongside. Bench chairs are positioned in the middle. Smith Machines and stability balls are placed to the right. Further in, more machines are arranged on the blue flooring. The weights area floor is covered with black rubber tiles. The ceiling is white, featuring LED and fluorescent lights with large aircon vents. The right wall consists of floor-to-ceiling glass with posters, offering a view outside.

Spin machines and Smith Machines are arranged on the left, alongside lateral machines and others in the middle. Further in, free weights and Lat Pulldown machines are placed. The surrounding wall is made of glass, offering a view outside. The floor is a combination of black rubber tiles, green, and blue tiles. The ceiling is all white with LED and fluorescent lights, along with large air conditioning vents.

Within the accessible bathroom, a toilet bowl equipped with hand grabs is positioned on the left, accompanied by a rubbish bin. On the left wall, there's a tissue dispenser, a foldable change table, and another rubbish bin. To the right, a shower with handrails is present, and a foldable bench is positioned against the wall. The floor is covered with grey tiles, and the walls have an exhaust fan, while the ceiling is white.

In the middle is the 50m 8-lane lap pool equipped with a ramp and step entry with handrails. Floating ropes and blue buntings run across the pool. Diving boards with covers are aligned on the raised pool deck on the right. Beyond the pool is an extensive tiered seating with shade. To the far left is a two-storey white building. Trees surround the area.

To the right is the 50m 8-lane lap pool equipped with a ramp and handrails. A free standing banner stands on the pool deck. Floating ropes run across the pool. Truncated domes and a starfish design adorn the ramp entrance. Overflow grids surround the pool. Beyond the pool is an extensive tiered seating with shade. To the left is the facility building. Rubbish bins are visible on the grass area and near the wall on the left.

In the middle is the 50m 8-lane lap pool equipped with a ramp and handrails. A free standing banner stands on the pool deck. Floating ropes and blue buntings run across the pool. Truncated domes and a non-slippery mat adorn the ramp entrance. To the left is an extensive tiered seating with shade. To the right is the facility building with glass walls. Shade structures, seating, and rubbish bins are visible in the grass area.

In the middle is the 50m 8-lane lap pool equipped with handrails. Diving boards with covers are arranged on the raised pool deck. A free standing banner stands on the pool deck. Floating ropes and blue buntings run across the pool. To the right is an extensive tiered seating with shade. To the left is the facility building with glass walls. Shade structures, seating, and rubbish bins are visible in the grass area.

In the middle is a dedicated polo sports pool equipped with handrails. In the middle is the goal set for the polo game. On the far end, diving boards with covers are arranged on the raised pool deck. Floating ropes run across the pool. To the right is an extensive tiered seating with shade. To the far left is the facility building with glass and brick walls. Tall floodlights are also visible.

In the middle is the 50m 8-lane lap pool. Floating ropes and blue buntings run across the pool. Diving boards with covers are aligned on the raised pool deck on the left. Beyond the pool is the facility building featuring glass and brick walls. Shade structures are positioned in the manicured grass area in front of the building. Tall floodlights are positioned near the pool.

The outdoor Splash Park features palm trees and bright orange and green shade cloths. In the center is a blue slide with tipping buckets, water sprays, geysers, waterfalls, and fountains. Plastic tables and chairs are arranged under large blue umbrella shades on the right. The floor offers different shapes and colors. On the left, plants and trees are inside a round concrete planter box along with a safety sign. Further ahead, trees are visible.

The Splash Park features a blue slide with tipping buckets, water sprays, geysers, waterfalls, and fountains. Green shade cloth provides shade, and large blue umbrella shades flank both sides. Tall palms and other trees line the left and right edges. The ground exhibits diverse shapes and colors. On the left is a circular concrete planter box with plants and a safety sign. In the distance, a white building is visible.

The Splash Park includes a blue slide, tipping buckets, water sprays, geysers, waterfalls, and fountains. Green and orange shade cloths offer shading. Tall palm and other trees border the left and right edges. The ground displays diverse shapes and colors. In the distance, a white building with a glass wall is visible on the right.

The Splash Park includes a blue slide, tipping buckets, water sprays, geysers, waterfalls, and fountains. Green and orange shade cloths provide shading. Tall palms and other trees border the left edges. The ground exhibits diverse shapes and colors. In the background, there's a white building with a glass wall. To the right, trees and neatly trimmed grass are visible.

Concreted open space in front of Auburn Ruth Everuss Aquatic Centre. The facility is a large white brick building with glass elements on the front wall. The concrete wall on the left with green, blue, and red color lines forming a C beside ‘CUMBERLAND COUNCIL’ and the right concrete wall with black bar tiles distinguishes the arrival area. In the middle are the concrete stairs with metal handrails that lead to the glass entrance wall with a blue ‘AUBURN RUTH EVERUSS AQUATIC CENTRE’ detailed.

The stairs with metal handrails have light blue painted steps. At the bottom and top of the stairs are metal gratings for water drainage. The entrance door is on the left side, surrounded by varying kinds, colors, and sizes of informational signs and adverts. Two light gray lines forming a C are on the bottom of the glass entrance doors. On the top of the front wall is a blue ‘AUBURN RUTH EVERUSS AQUATIC CENTRE.’ Seen through the glass door and wall are the chairs, tables, and doors inside.

Ramp access marked by a blue square sign with a white image of a person in a wheelchair placed on the white brick wall. On the sides of the sign are three bricks protruding from the wall. Near it are small and large white pipes connected from the roof to the floor. Next to the pipes are blurry square glass windows with white metal frames. The ramp access has stainless steel handrails mounted on the right concrete wall. Several cars of different colors are parked on each side of the road.

Further to the back of the left concrete wall with ramp access is the accessible car parking space for persons with mobility disabilities. The accessible car parking space has a blue image with a white wheelchair placed on the road and is separated by a yellow rectangular line. The white wall of the building has several protruding rectangular, narrow white bricks, while the upper part is made of glass windows with white metal frames.

A garden filled with green plants, a large tree at the center, and a black lamp post features the right front area of the facility. There is a short staircase with metal handrails leading to another entry point to the centre. The left white brick wall has narrow rectangular white bricks protruding from the wall while the right brick wall has green, blue, and red color lines forming a C beside ‘CUMBERLAND COUNCIL.’ The space in front is filled with pairs of grey wood in an upright position.

Concrete pedestrian bridge from the right of Auburn Ruth Everrus Aquatic Centre with a black metal fence on each side. Under the bridge is a waterway that starts from the left and continues to the right and is marked by a higher black metal fence. Tall trees with abundant foliage offer significant shade to this walkway.

Extensive car park from the right side of the facility. Around the car park are trees lined on the edge of the garden. A No Parking sign with a red arrow at the bottom pointing towards the entry space to the extensive car park can be found on the right of the main entrance. Near it are two green plants from the palm family. Large grey trash bins with yellow covers are placed inside the car park and on the side of the concrete walkway.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

• Provide assistance with booking arrangements

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have Braille and tactile signage on all information and paths of travel

• Provide information in large print

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have an appropriate area for toileting an assistance dog

• Have handrails on all our stairways

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, and other hazards.

HEARING

• Caption all entertainment (TVs, live shows, performances)

• Have TVs with captioning option

• Have volume controlled phones

• Have visual alerts for emergencies (Include flashing light)

• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have a wheelchair/scooter charging station (power point) in an accessible location

• Provide portable hoist

• Provide portable commode chairs

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Provide wheelchair access to spa

• Provide wheelchair access to pool

• Provide wheelchair access to gym

• Have a pool ramp/hoist enabling entry into pool

• Provide a low height counter suitable for a person using a wheelchair or a person of small stature

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Have two (2) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed

• Have wheelchair accessible transport options available in the general vicinity

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

• Use organic (chemical and fragrance free) deodorisers in public areas and rooms