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at Waterfront Whitsunday Retreat

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - High support needs
A paved driveway leads up to two modern buildings surrounded by lush greenery. On the left, a sign reads "Boathaven Bay Holiday Apartments" near a cluster of palm trees. On the right, a building with a sign "Waterfront Whitsunday Retreat" is partially visible, with a stone wall and landscaped garden in front. The sky is clear and blue.
A sloped driveway leads up between two modern buildings. On the left, there are palm trees and a multi-storey building with balconies. On the right, a white building with a glass balcony and a stone wall adorned with red and green plants. A caution sign is visible on the wall. The ground is paved with light-coloured gravel, and the sky is clear with a few clouds.
A modern white building with multiple floors is on the left, featuring a staircase and several windows. The ground is paved with a textured surface. On the right, there is a driveway leading downwards, bordered by lush greenery and palm trees. In the background, hills and a clear sky are visible. The building has a small garden with plants on the first-floor balcony.
A car park area with a covered section on the left, sheltering two cars, one dark and one white. The ground is paved with a drainage grate in the centre. On the right, a light blue building with a door and some utility boxes attached to the wall. In the background, there are tall trees and greenery.
A three-storey building with white walls and black railings on the left, featuring an external staircase. Red fire hydrants are mounted on poles. The ground is paved with a textured surface. On the right, there's a covered parking area with a car partially visible. In the background, a wooden fence with lush green plants and trees adds a natural element. A washing machine is visible in an alcove on the ground floor.
An open doorway on the left leads into a room with a desk, brochures on the wall, and a circular mirror. The floor inside is tiled with a light pattern. Outside, on the right, there's a gravel path bordered by a low hedge and a wooden fence. Palm trees and a distant hill are visible in the background. The exterior wall is light-coloured, and the ceiling inside has recessed lighting.
A small office space with a stone-textured wall on the left, featuring a black leather bench and an air conditioning unit above. On the right, a dark wooden desk displays brochures, a potted plant, and a hand sanitiser bottle. Behind the desk, a wall-mounted display holds various colourful brochures. A round mirror with a wooden frame is on the wall above the desk. The floor is tiled, and the ceiling has recessed lighting.
A small office space with a dark wooden desk on the right, featuring a computer monitor, potted plant, and brochures. Behind the desk is a circular decorative wall piece. On the left wall, there are multiple travel brochures displayed in a grid. The floor is tiled in light beige, and the ceiling has recessed lighting. A glass door with notices is on the far right.
A modern kitchen and living area with light-coloured tiled flooring. On the right, there are yellow cabinets with black countertops, a sink, and a built-in microwave. A stainless steel fridge is next to the cabinets. On the left, a dining table with wooden chairs is visible, leading to a bed near a large window. The window offers a view of palm trees and distant hills. A ceiling fan and a wall-mounted TV are also present.
A hallway with tiled flooring and a white ceiling. On the left, a dark green door is partially visible. On the right, a wooden door is open, leading into a room with a chair and a table. The room has a ceiling fan and a large window showing a view of greenery outside.
A modern living room with a large grey sectional sofa on the left. The room opens to a balcony with a view of green hills. In the centre, there's a ceiling fan and a mounted TV above a wooden cabinet. The kitchen area on the right features stainless steel appliances, including a fridge. A doorway leads to a bedroom with a visible bed. The floor is tiled, and the ceiling has recessed lighting.
A modern living space with a large grey L-shaped sofa on the right, adorned with patterned cushions. The left side features a kitchen area with wooden cabinets, a built-in oven, and a black countertop. A ceiling fan is centrally located above the tiled floor. In the background, a wooden door with glass panels leads outside, and an air conditioning unit is mounted on the wall above the sofa.
Modern kitchen and living area with a large stainless steel cooker and extractor hood in the centre. The kitchen features dark countertops and wooden cabinets. On the right, there are multiple windows with views of greenery. A dishwasher is integrated into the cabinetry. On the left, a grey sectional sofa sits against the wall beneath an air conditioning unit. The floor is tiled in a light colour, and the ceiling has recessed lighting and a ceiling fan.
A modern kitchen with a black granite countertop in the foreground, featuring a gas stove. Above, a large extractor fan is visible. In the middle, a spacious living area with a light grey L-shaped sofa adorned with red cushions. A wooden shelving unit is on the right, next to large glass doors leading to a balcony with outdoor furniture. On the left, a small wooden luggage rack is near an open doorway. The walls are light-coloured, and the floor is tiled.
A view from inside a room looking out through open glass doors onto a tiled balcony. On the balcony, there is a dining table with several chairs. Beyond the balcony, a scenic view includes a lush green hill, a marina with boats, and a few buildings. The ceiling is smooth and white, and the floor inside is tiled. The balcony is enclosed with a glass railing.
A balcony with a tiled floor and a glass-top dining table surrounded by wicker chairs. On the left, there are sliding glass doors leading inside. The balcony is bordered by a glass railing, offering a view of lush green trees and a marina with boats in the distance. The ceiling is white with recessed lighting.
A spacious balcony with a tiled floor and a ceiling with recessed lights. On the right, there's a dining table with several wicker chairs. The left side features a glass railing offering a view of a road, a grassy area, and a marina with boats. In the background, lush green hills are visible. A palm tree is near the road, and a swimming pool is partially visible below. The balcony has large windows and a door leading inside.
A view from a balcony with a glass railing in the foreground. Below, a road and a grassy area with a lone palm tree. In the middle distance, a marina with numerous boats and a cluster of buildings. Beyond, a green hill stretches across the background. On the left, dense foliage partially obscures the view. The ceiling of the balcony is visible at the top of the image.
A room with a glass dining table and wooden chairs on the right, adorned with a red table runner and a decorative metal basket. Behind the table, large sliding glass doors open to a balcony with views of a marina and hills. On the left, a wooden shelving unit holds various decorative items. In the background, a grey sofa and a kitchen area with dark countertops are visible. The floor is tiled in a light colour.
A bedroom with a large, dark wooden bed featuring an ornate headboard and posts. The bed is dressed with white sheets, a red patterned throw, and matching pillows. To the left, a modern black side table with a lamp. On the right, a wall-mounted TV. The room opens to a balcony with glass doors, showing outdoor chairs and a view of greenery and distant hills. The floor is tiled in a light colour, and the ceiling is plain white.
A bedroom with a bed on the right, covered with a red and white patterned throw and white pillows. Two rolled towels are placed on the bed. A small round bedside table holds folded towels and toiletries. The room has large windows with black blinds on the left and at the back, offering a view of a building and lush green trees. The floor is tiled in a light colour, and a ceiling fan is visible above.
Two single beds with white sheets and red patterned throws are positioned side by side. Each bed has a rolled white towel and a matching red cushion. Above the beds, a black air conditioning unit is mounted on the wall. To the right, vertical blinds cover a sliding glass door, allowing sunlight to filter in. The floor is tiled in a light colour, and the ceiling is plain white. Outside, greenery is visible through the glass.
A bathroom with a large glass shower enclosure on the left, featuring a sliding door. On the right, there is a double sink vanity with glass basins and chrome fixtures. Above the sinks is a large mirror with a mosaic tile border. The floor is tiled in a light colour, and there are small toiletries and folded towels on the vanity. The walls are tiled in white, and there is a light fixture above the mirror.
A bathroom with a glass sink and chrome tap on the left, set on a wooden cabinet with toiletries and a power outlet nearby. Above the sink is a large mirror with a dark mosaic frame. In the centre, a glass shower enclosure with a pebble floor and a small window. On the right, a white toilet with a roll of toilet paper on a holder. The floor is covered with pebble-like tiles, and the walls are tiled in white.
A swimming pool with clear blue water is in the foreground, surrounded by a tiled deck. On the right, several dark-coloured sun loungers are lined up. To the left, palm trees sway gently. In the background, a landscape of green hills and a small town is visible, with a few scattered buildings and parked vehicles. The scene is bordered by a glass railing, and the sun is partially obscured by clouds, casting reflections on the pool's surface.
A tiled patio with several black sun loungers facing a swimming pool. On the right, there's a covered seating area with tables and chairs. In the background, lush green hills and a few buildings are visible. Palm trees are scattered around, and the sky is partly cloudy.
A swimming pool with clear blue water is on the right, bordered by a glass railing. On the left, several black woven sun loungers are lined up on a tiled patio. Behind the loungers, a stone wall is adorned with potted plants and lush greenery, including a large tree. In the background, there is a view of a marina with numerous boats and a large building, along with a palm tree swaying in the breeze.
A patio area with a tiled floor and a transparent roof. On the left, there is a table with four black chairs. In the middle, several black sun loungers are arranged near a stone wall with potted plants. On the right, a swimming pool is visible, bordered by glass railings. Beyond the pool, there is a view of a marina with boats and a building in the background, along with a palm tree and grassy area.
Poolside area with several black wicker sun loungers on a tiled patio. To the left, a clear blue swimming pool is visible. In the background, a modern building with glass balconies and white walls stands tall. A pergola with a dining table and chairs is situated near the building. Tall palm trees and lush greenery surround the area, adding a tropical feel. The sky is clear and blue.
Five black sun loungers are arranged on a tiled patio in the foreground, facing an infinity pool. To the left, a stone wall with tropical plants and trees. In the background, a scenic view of a marina with boats, a grassy area, and a mountain range. A palm tree stands near the pool's edge, and a building is partially visible on the right. The pool area is enclosed by a glass railing.
A swimming pool with clear blue water is on the right, bordered by a glass railing. On the left, several black woven sun loungers are lined up on a tiled patio. Behind the loungers, a stone wall is adorned with potted plants and lush greenery, including a large tree. In the background, there is a view of a marina with numerous boats and a large building, along with a palm tree swaying in the breeze.
A light blue building facade with two dark doors and small rectangular windows above them. A red fire hose reel is mounted on a central grey pole. The floor is a mix of gravel and tiles, with some fallen leaves scattered. The ceiling is flat and white, with a light fixture visible. On the right, a glimpse of a washing machine is seen through an open area.
A stairway with white tiles and black railings is in the centre, leading upwards. Above the stairs is an emergency exit sign. To the right, a fire extinguisher and an emergency information box are mounted on the wall. A small window is also visible. On the left, a grey wall separates the area from a green, tree-filled landscape. The floor is tiled, and the ceiling is white.
A spacious room with a large bed in the centre, flanked by two bedside tables with lamps. A modern chair is positioned near the bed. On the right, a glass table with chairs is in the foreground, and a sofa with cushions is near the sliding glass doors. The doors open to a balcony with outdoor chairs, offering a view of a marina and hills. The floor is tiled, and a ceiling fan is mounted above. A wall-mounted air conditioner is on the left.
A modern hotel room with a large bed on the left, facing a wall-mounted TV. In the centre, there's a glass dining table with four wooden chairs. A grey sofa with decorative cushions is positioned against the wall, near a sliding glass door leading to a balcony with outdoor chairs. The floor is tiled, and the ceiling features a fan and recessed lighting. A stainless steel fridge is on the right.
A hotel room with a large bed on the left, topped with white linens and pillows. A bedside table with a lamp is next to the bed. Above, a landscape painting hangs on the wall. In the centre, a glass coffee table is in front of a grey sofa adorned with cushions. On the right, a wall-mounted TV is visible. The room has tiled flooring and a ceiling fan. Large sliding glass doors lead to a balcony with outdoor furniture, offering a view of palm trees and distant hills.
A spacious room with a large bed in the centre, flanked by two bedside tables with lamps. On the right, there's a black lounge chair and a window. A vibrant beach painting hangs above the bed. On the left, a round glass dining table with wooden chairs is near a wooden door. The floor is tiled, and the ceiling has a fan and lights. A mirrored wardrobe is visible near the bed.
A room with a sliding glass door leading to a balcony. On the balcony, there's a round table with two chairs and a lounge chair to the left. Beyond the balcony, a view of a swimming pool, trees, and a marina with boats. In the distance, a green hill is visible. Inside, part of a grey sofa with a patterned cushion is on the right, and a light switch is on the left wall. The floor is tiled.
A balcony with a glass railing overlooks a swimming pool with several sun loungers. Beyond the pool, there's a grassy area with a few trees and a road. In the distance, there are buildings and a marina, with green hills in the background. On the balcony, there's a small round table with two chairs. The floor is tiled, and the ceiling is textured.
A room with a tiled floor features a corner jacuzzi tub with decorative trim on the right, next to white louvred shutters. A small wicker chair and footstool are nearby. On the left, a sliding glass door opens to a room with a bed, a glass-topped table, and wooden chairs. A ceiling fan and light fixture are visible, along with a kitchenette area and a closed wooden door. A painting hangs on the wall above the bed.
A view from a balcony with a black railing. On the left, there is a black lounge chair. In the foreground, a round glass table with an ashtray is visible. Below, a swimming pool is surrounded by a tiled area with several sun loungers. In the background, there are trees, a road, and a marina with boats. A hill with greenery is visible in the distance.
A balcony view with a white jacuzzi in the foreground. To the right, there is a small table with two black chairs. The balcony has a glass railing, offering a view of green hills and a marina with boats in the distance. The floor is tiled, and the ceiling is light-coloured. On the left, there are louvred windows partially visible.
A bathroom with light-coloured tiled walls. On the left, a white sink is partially visible above a chrome towel rail holding a folded towel. In the centre, a toilet paper holder with a roll is mounted on the wall. On the right, a glass shower enclosure with a metal frame reflects light. The ceiling has recessed lighting, and the floor is tiled.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Ask all visitors if there are any specific needs to be met
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility

VISION

• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog

HEARING

• Have TVs with captioning option

PHYSICAL - HIGH SUPPORT NEEDS

• Have twin beds available on request
• Have rooms which are interconnecting