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at Marina Shores Apartments


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances
A curved road on the left leads towards a lush, green hillside in the background. On the right, a modern, multi-storey building with balconies is surrounded by well-maintained hedges and palm trees. The foreground features a small grassy area with yellow bollards and a utility box. The road surface is smooth and dark, with white markings near the kerb.
A curved road with a zebra crossing on the left leads to a path lined with green grass and hedges. On the right, a modern building with curved balconies and glass railings is visible. A streetlamp stands near the centre, and there are trees and bushes in the background. Two people are walking on the path near a bench on the left. The sky is clear with a few clouds.
A silver pickup truck is parked on the left side of a concrete driveway. On the right, there's a modern building with curved balconies and glass windows, bordered by a neatly trimmed hedge. A palm tree stands near the building. In the background, lush green trees and bushes are visible, with a hill rising behind them. A barrier gate and a streetlamp are positioned near the centre of the image.
A driveway with a raised boom gate in the foreground. On the left, there's a red and yellow control box and a warning sign about the boom. Lush greenery and bushes line the left side. On the right, a modern building with curved balconies and glass railings. A hedge borders the pavement. In the background, a hill with dense trees and a clear blue sky. The ground is paved with light-coloured concrete, marked with arrows.
A covered parking area with a concrete floor and ceiling. On the left, there are traffic signs including "Give Way" and "Down Traffic Has Right of Way," along with a speed limit sign of 10. A stop sign is mounted on a pillar. The right side features a building with windows and some plants. The background shows a curved driveway leading out, bordered by a white wall and greenery. Pipes are visible on the ceiling.
Covered parking area with a smooth concrete floor and a textured ceiling. On the right, there's a row of large green plants and a decorative water feature with cascading water. Windows are visible above the plants. A blue disabled parking symbol is painted on the floor. In the background, there are white walls and a partially open gate. Ceiling lights and a security camera are mounted above.
Entrance area with a sliding glass door on the left, leading to an office with brochures and a fan visible inside. A welcome mat is placed outside the door. Potted plants line the wall under several windows. A blue disabled parking space is marked on the concrete floor. The ceiling is textured, and there are more plants and a directory sign in the background.
A travel agency office with a dark carpeted floor and white ceiling with recessed lights. On the left, a wall displays various travel brochures and posters. A white counter below holds more brochures and a fan. In the centre, a large poster advertises day cruises. The right side features a reception desk with additional brochures and a vase with purple flowers. Behind the desk are framed certificates and a small fridge. Cardboard boxes are stacked near the fan.
A reception area with a counter on the left displaying brochures and a sign for airport transfers. Above the counter, there are pink orchids and a ceiling fan. The floor is carpeted. On the right, a glass door leads outside, with a large potted plant nearby. Brochures are also displayed on the wall next to the door. The ceiling has recessed lighting, and a colourful marine-themed border decorates the top of the walls.
A concrete driveway curves upwards on the left, bordered by a tall, dense hedge. On the right, a covered parking area is visible, with a sign listing car parking units. The ceiling of the parking area is textured, and the floor is smooth concrete. Sunlight casts shadows across the driveway and parking area.
A covered car park with a corrugated metal roof and concrete floor. On the right, a white SUV is parked next to a ramp leading upwards. In the background, several other cars are parked, including a red one. A green exit sign with arrows hangs from the ceiling. Sunlight casts shadows on the floor, and there are glimpses of greenery and a building outside the parking area.
A covered car park with a concrete floor and a metal ceiling. On the left, several parked cars, including a white SUV and a white estate car. On the right, more parked cars, some covered, and a blue door with signs. The area is supported by white pillars, and there are parking space numbers marked on the ground. In the background, there is an open area with natural light coming in.
A covered parking area with a concrete floor and a corrugated metal ceiling. In the background, there are lush green trees and a building partially visible on the left. The parking area is open on the sides, allowing natural light to illuminate the space. Signs on the walls indicate reserved parking for specific units. The area is clean and well-maintained, with clear parking lines on the ground.
A swimming pool with clear water is surrounded by a tiled deck. On the right, there are several white sun loungers under large blue umbrellas. To the left, lush green plants and palm trees line the pool's edge. A sign with pool rules is visible on the left wall. The area is well-lit, suggesting a sunny day.
A swimming pool with clear water is on the left, bordered by a white wall with lush green plants and palm trees. On the right, there are several white sun loungers on a tiled deck, shaded by large blue umbrellas. The background features a building with balconies and more greenery. Sunlight filters through the trees, casting patterns on the water and deck.
A swimming pool area with blue umbrellas providing shade over white tables and chairs on the left. Sun loungers are lined up along the poolside. The pool is surrounded by lush green plants and palm trees. On the right, there's a grassy area and a building with balconies and a blue accent wall. The floor is tiled, and a metal railing separates the grass from the walkway.
A swimming pool with clear blue water is surrounded by a tiled deck. On the left, there are white tables and chairs, and several sun loungers under a blue umbrella. A blue shade sail covers part of the area. In the background, there are tall palm trees and lush greenery. A multi-storey building with balconies is visible on the left side.
A modern hotel room with a tiled floor. On the right, there's a bedroom with a double bed, adorned with blue and white pillows, and bedside tables with lamps. In the centre, a partition with shelves separates the bedroom from the living area. The left side features a living space with a grey sofa, a small table, and a large window with sheer curtains. The ceiling has recessed lighting, and an air conditioning unit is mounted above the partition.
A bedroom with a large bed in the centre, featuring a dark headboard and light bedding with grey and white pillows. On either side of the bed are small bedside tables with lamps. To the right, there's a window with white shutters and an open door leading to a bathroom with a visible shower. On the left, there is a white shelf and a mirrored wardrobe. The floor is carpeted, and the ceiling is plain with recessed lighting.
A bedroom with a large bed in the centre, featuring a dark headboard and multiple pillows. On either side of the bed are small bedside tables with lamps. To the right, there's a window with white shutters and an open door leading to a bathroom. The bathroom has a toilet and a sink with a mirror. A wall-mounted TV is on the right wall. The floor is carpeted, and the ceiling has recessed lighting.
A modern bathroom with a white tiled floor. On the left, there's a large white bathtub. In the centre, a glass-enclosed shower with a chrome showerhead and dispensers. To the right, a white toilet next to a dark vanity with a white sink. Above the sink, a large mirror reflects the room. A towel hangs on the right side, and toiletries are neatly arranged on the counter. The ceiling has recessed lighting.
Open-plan living area with a grey sofa and wooden coffee table in the foreground. A flat-screen TV sits on a low black stand against the left wall, beneath a framed picture. The kitchen on the right features a stainless steel fridge, oven, and white cabinetry. A breakfast bar with stools is adjacent. The hallway leads to a door with a view of greenery outside. The floor is tiled, and recessed lighting is in the ceiling.
A modern living area with an open-plan kitchen on the left, featuring white cabinets, a stainless steel dishwasher, and a sink. The floor is tiled. On the right, a grey L-shaped sofa with patterned cushions sits next to a tall, cylindrical lamp. A wooden coffee table is in front of the sofa. A framed picture hangs on the wall above the sofa. The ceiling has recessed lighting.
Modern kitchen with a stainless steel fridge on the left, adjacent to a microwave and an oven. In the centre, there are two sinks with a light green splashback. Below the sinks is a dishwasher. On the right, a counter with multiple drawers. Above, a wall-mounted air conditioner and a small framed picture. A phone is mounted on the wall. The floor is tiled, and the ceiling has recessed lighting. A small decorative sailboat is visible through an opening in the wall.
A covered patio with a tiled floor features a table and chairs. The patio is enclosed by a metal railing and has louvred panels on either side. Beyond the patio, there is a grassy area with neatly trimmed hedges. In the background, a road with parked vehicles, including a blue truck, is visible. Tall palm trees and a modern building are on the left, with a view of distant hills on the right.
A patio area with a white table and chairs on the left, set on a tiled floor. In the centre, large glass sliding doors lead to an interior space with a grey sofa and a kitchen area visible. On the right, there are potted plants, one in a red pot, placed on a bed of small stones. The ceiling is textured, and there are wall-mounted lights on either side of the doors.
A modern kitchen and dining area with a tiled floor. On the left, there's a hallway leading to an open door. The kitchen features a large fridge, a microwave, and a counter with a sink. Above the counter are dark cabinets and a decorative vase. A colourful abstract painting is on the wall. The dining area has a dark wooden table with four chairs. An air conditioning unit is mounted on the wall to the right, near a partially open door. The ceiling has recessed lighting.
A modern living room with a grey sofa and patterned cushions on the left. A wooden coffee table is in front of the sofa. On the right, a flat-screen TV sits on a sleek, low green shelf. The floor is tiled in white. In the background, there's an open-plan kitchen with a dining table and chairs, and a large fridge. The ceiling has recessed lighting, and a hallway leads to another room.
Modern open-plan kitchen and living area. On the left, a kitchen with black upper cabinets, a light-coloured countertop, and built-in appliances. In the centre, a dining table with black chairs. On the right, a living room with two sofas facing a large window with a view of a marina. The floor is tiled, and the ceiling has recessed lighting.
A modern interior view from a kitchen area with a double sink in the foreground. On the left, a colourful abstract painting hangs on the wall near an open doorway leading to a bedroom. In the middle, a dining table with dark chairs is visible. The background features a living room with a sofa and a large window with curtains, offering a view of trees and buildings outside. The ceiling has recessed lighting.
A modern kitchen and dining area with a dark wooden dining table and chairs in the foreground. The kitchen features a white countertop with two sinks, bar stools, and a phone. On the right wall, there's a colourful abstract painting. The background includes white cabinets, a stainless steel fridge, and a small plant on a shelf. The floor is tiled, and the ceiling has recessed lighting.
A living room with a grey sofa set on the right, a wooden coffee table in the centre, and a flat-screen TV on a stand to the left. The floor is tiled. A large glass sliding door at the back opens to a balcony with a view of a marina. Beige curtains frame the door. A piece of abstract art hangs on the right wall. The ceiling is white with recessed lighting.
A balcony view with a dark wooden table and chairs in the foreground. The balcony has a glass railing overlooking a marina filled with numerous boats. To the left, there is a privacy screen and a palm tree. The background features a road, greenery, and more trees, with a clear view of the water and boats. The sky is blue with some clouds.
A covered balcony with a tiled floor features a dark dining table and chairs on the left. A potted plant is placed against the wall. The balcony has a glass railing overlooking a marina with numerous boats docked. In the background, there are palm trees, a few modern buildings, and parked vehicles. The ceiling is textured and curves above the seating area.
A hotel room with a bed on the left, covered in white linens, next to a large window with a view of a balcony, palm trees, and a marina. The floor is dark carpet. On the right, through an open doorway, is a dining area with a tiled floor and a table with chairs. The walls are light-coloured, and the ceiling has recessed lighting.
A bedroom with a large bed in the centre, covered in white linens and several pillows. Above the bed is a painting featuring leaf designs in blue and green. The walls are light grey, and the floor is carpeted in dark grey. On the left, there are electrical outlets near the floor. At the far end, a sliding door leads to a bathroom with visible shower tiles. The ceiling has recessed lighting and an air conditioning unit above the door.
A bathroom with white tiled walls and a beige tiled floor. On the left, there's a towel rack with white towels above a bathtub. In the centre, a glass shower enclosure with a black tiled floor and a showerhead. On the right, a white sink with a chrome tap is set in a wooden vanity. The countertop holds neatly folded white towels. A mirror is mounted above the sink.
A bedroom with a bed in the centre, covered in white linens and adorned with patterned cushions. Above the bed is a painting featuring red leaves on a blue background. To the right, a bedside table holds a glowing cylindrical lamp. The left wall has a narrow window with a beige blind. The floor is carpeted in dark grey, and the ceiling is white with a recessed light.
A modern bathroom with a glass-enclosed shower on the left, featuring a handheld showerhead and wall-mounted dispensers. The shower has white tiles with a vertical strip of smaller dark tiles. On the right, a white sink is set into a beige countertop with black cabinets below. Above the sink is a large mirror reflecting the room. A stack of white towels and more dispensers are on the counter. The floor is tiled, and a towel hangs on a rail to the right.
A paved walkway leads through a lush garden with various tropical plants and trees on both sides. On the left, there are red and green leafy plants, while on the right, there are dense green shrubs and palm trees. In the background, a modern building with glass balconies is partially visible, and a sculpture is centred at the end of the path. The ground is covered with mulch and small stones.
A garden with a central stone pathway leading to a modern sculpture on a black pedestal, surrounded by pebbles. On the left, there are palm trees and outdoor seating with a view of the sea and boats. On the right, lush green foliage and more palm trees are visible. A white building with a metal roof is in the background, partially obscured by the greenery. The ground is covered with well-maintained grass and small shrubs.
On the left, there is a modern building with balconies and palm trees lining the walkway. The middle features a well-maintained lawn leading to a view of a distant hill and water. On the right, a decorative water feature with a circular sculpture is surrounded by pebbles and more palm trees. The sky is clear and blue.
A patio with wicker furniture and tables is surrounded by lush greenery and potted plants with pink and white flowers. Two tall palm trees frame the view of a blue sea with sailboats in the distance. A wooden railing separates the patio from the water. A modern building with a white facade is partially visible on the right. The ground is paved with stone tiles, and a streetlamp stands near the seating area.
Outdoor seating area with two square tables and wicker chairs on a paved surface in the foreground. Potted plants with flowers are placed near the tables. In the background, a modern multi-storey building with balconies and glass railings is visible. Palm trees and well-maintained grass surround the area, adding a tropical feel.
Outdoor seating area with two square tables and wicker chairs on a paved surface in the foreground. Potted plants with flowers are placed near the tables. In the background, a modern multi-storey building with balconies and glass railings is visible. Palm trees and well-maintained grass surround the area, adding a tropical feel.
Spacious open-plan living area with a tiled floor. On the left, there's a large grey sectional sofa on a dark rug, facing a wall of windows with sheer curtains, offering a view of greenery outside. In the centre, a dining table with white chairs is positioned near a wall with a beach-themed painting. On the right, a modern kitchen features white cabinets, a beige countertop, and a sink. The ceiling is high with recessed lighting.
A modern open-plan living space with a tiled floor. On the left, a wooden staircase with metal railings leads to an upper level. In the centre, a kitchen island with a beige countertop and dual sinks is visible. The right side features a dining area with a wooden table and cushioned chairs, and a living area with grey sofas facing a large TV. Floor-to-ceiling windows provide natural light and views of a balcony with greenery and neighbouring buildings. The ceiling has recessed lighting.
A modern open-plan living space with a kitchen island in the foreground featuring a double sink. To the left, there's a large grey sectional sofa facing a glass sliding door that opens to a balcony with greenery outside. On the right, a wooden dining table with white chairs is set against a wall adorned with a beach-themed painting. The ceiling is fitted with recessed lighting, and the floor is tiled.
A modern living room with light-coloured tiled flooring. On the right, a large flat-screen TV is mounted on the wall above a wooden console. Below, a grey sectional sofa faces the TV, with a small round table beside it. A patterned rug lies on the floor. To the left, a wooden staircase with metal railings leads upstairs. Large windows with sheer curtains are on the far right, allowing natural light in. A potted plant is placed near the TV. The ceiling is white with recessed lighting.
A bedroom with a wooden bed frame and white bedding, accented by blue and green pillows. On the left, there's a wooden bedside table. Above the bed, a large artwork of a wave is displayed. On the right wall, another artwork features a sea turtle underwater. A woven basket sits on the floor near a glass door. The room has a dark carpet and a narrow window near the ceiling.
A small, minimalist bedroom with white walls and a light grey patterned carpet. On the left, a wooden cabinet is partially visible. A single bed with a white duvet and a dark blue throw is against the left wall, featuring a decorative pillow with a leaf pattern. Above the bed, a beach-themed canvas with starfish hangs. Two windows with closed blinds are on the back wall. A tall, freestanding mirror leans against the right wall. The ceiling has recessed lights.
Venue accessibility photo
Venue accessibility photo
Venue accessibility photo
A modern bedroom with a large wooden bed on the left, adorned with white and beige pillows. Above the bed is a palm tree artwork. A wooden bedside table is next to the bed. In the centre, a light grey rug covers the dark floor. On the right, a wooden console table holds decorative items, with a grey chair nearby. Large windows and a glass door lead to a balcony with outdoor chairs. A ceiling fan is mounted above, and a flat-screen TV is on the right wall.
A spacious balcony with a round table and chairs in the foreground. To the left, there is a seating area with a sofa and armchairs, along with potted plants. The balcony has a glass railing, offering a view of a modern building with orange accents and lush greenery in the background. The ceiling is textured, and the floor is tiled.
A modern interior with a wooden staircase on the left, featuring metal railings. The floor is tiled in white. To the right, there's a kitchen area with white cabinets and a visible dishwasher. In the background, a living area with sofas and large windows allowing natural light. The ceiling is high with recessed lighting, and a large painting is visible on the wall.
A spacious terrace with a tiled floor and a white ceiling. On the right, there are large glass doors reflecting the surroundings. In the middle, a sun lounger and a small table with chairs are positioned near a glass railing. On the left, a modern building with large windows is visible. The background features a view of greenery and distant hills. Clothes pegs hang from lines above.
A spacious terrace with a tiled floor features two white sun loungers with grey cushions in the centre. To the right, there's a white high table with matching chairs. The terrace is bordered by a glass railing, offering views of modern buildings with orange and grey accents, palm trees, and a distant hillside. The sky is clear and blue.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Ask all visitors if there are any specific needs to be met
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility

VISION

• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have raised tactile buttons in our lifts
• Have handrails on all our stairways
• Have effective lighting throughout facility.

HEARING

• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option
• Have visual alerts for emergencies (Include flashing light)
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• 1 Accessible car parking space

PHYSICAL - HIGH SUPPORT NEEDS

• Have twin beds available on request
• Have rooms which are interconnecting

ALLERGIES AND INTOLERANCES

• Dephib is available