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at Boathaven Bay Holiday Apartments

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - High support needs
A paved driveway leads up to a multi-storey building surrounded by lush palm trees and tropical plants. On the left, a sign reads "Boathaven Bay Holiday Apartments." The building features balconies and is set against a backdrop of clear blue sky. The foreground includes a grassy slope with scattered rocks and a variety of greenery.
A paved driveway leads up to a multi-storey building surrounded by lush palm trees and tropical plants. On the left, a sign reads "Boathaven Bay Holiday Apartments." The building features balconies and is set against a backdrop of clear blue sky. The foreground includes a grassy slope with scattered rocks and a variety of greenery.
A multi-storey building with a series of balconies and white railings. The structure has a light green facade and is elevated on stone foundations. Several staircases lead up to the main entrance, which is shaded by a roof supported by columns. The foreground features a paved area with shadows of palm trees. The sky is blue with some clouds.
A paved driveway leads to a building on the right with multiple staircases and balconies. On the left, there are various palm trees and tropical plants casting shadows on the ground. In the background, more palm trees are visible, and a fence runs along the left side. The sky is clear and blue.
A curved building corner with a glass door labelled "Reception" on the right. Next to it, a sign reads "Guest Laundry" above a stone planter with pink flowers. A large terracotta pot with a tall plant is on the left, near a sloped path lined with lush green palm trees. The ground is textured concrete, and a metal railing runs along the top of the building.
A small reception area with a glass door labelled "RECEPTION" in gold letters. Inside, there's a wooden counter with brochures and a computer screen. The floor is tiled. Outside, to the left, there are green and brown bins, a trolley, and lush greenery with palm trees. A stone wall lines the path leading to the entrance. The building exterior is light-coloured with a textured finish.
A reception area with a wooden counter in the foreground. On the left, there are signs for airport transfers and cashless payments. Behind the counter, a computer monitor and various brochures are visible. The right wall features a display of colourful brochures. The floor is tiled, and the ceiling has several round lights and a ceiling fan. A small Coca-Cola fridge is on the right side. A window with glass blocks is on the left wall, allowing natural light in.
A reception area with a wooden counter in the foreground. On the right side of the counter, there are various brochures and business cards displayed. Behind the counter, a computer monitor is visible. The background features a wall with a framed picture, an air conditioning unit, and a glass block window. The ceiling has two round lights and a ceiling fan. The floor is tiled.
A residential street with a light-coloured house on the left, surrounded by palm trees and lush greenery with pink and white flowers. A boat is parked on the right side of the road, and several cars are visible further down the street. The road is shaded by the trees, and a mountain is visible in the background.
A paved driveway leads to a white multi-storey building in the background. On the left, there's a chain-link fence with a sign and green foliage. On the right, vibrant pink and white flowering bushes are visible. Palm trees and other greenery surround the building, creating a lush environment. Shadows from the trees are cast on the driveway.
A sloped driveway with a cracked surface leads up to a residential area. On the left, a white building is partially visible with palm trees and parked cars in a small lot. In the centre, lush greenery and vibrant pink and white flowering bushes line the driveway. On the right, a modern multi-storey building is surrounded by more palm trees and greenery. Several green bins are lined up near the building.
A parking area with several cars is visible. On the left, a building with a light-coloured exterior and a balcony runs along the side. Below the balcony, there are covered parking spaces with cars parked. On the right, a white car is parked near a green fence, with flowering bushes and trees behind it. The ground is paved, and shadows from the trees create patterns on the surface. A palm tree is visible in the background.
A multi-storey building with white walls and a grey roof is on the right. A staircase with a metal railing leads up to the first floor. The building has several windows with shutters. On the left, there is a driveway with a parked car under a covered area. The ground is paved, and there are small plants and shrubs along the building's base. In the background, there are palm trees and a view of distant hills. Shadows of trees are cast on the ground.
A hallway with a tiled floor and textured ceiling. On the right, there is a closed lift with a control panel and signage indicating floor levels. In the centre, a staircase with a metal railing leads upwards. On the left, a large decorative pot sits near a glass door, which opens to the outside. A green wheelie bin is visible through the door. A light fixture and an exit sign are mounted on the ceiling.
A living room with terracotta tiled flooring and a ceiling fan. On the left, there are wooden shutters leading to a balcony with a view of green hills. In the centre, a glass dining table with four chairs is placed. On the right, a grey sofa with colourful cushions sits against a light blue wall, above which hangs a landscape painting. A glass coffee table is in front of the sofa. A small wooden cabinet with a lamp is near a white door.
A living area with terracotta tiled flooring and a white ceiling featuring a ceiling fan. On the left, there's a grey sofa with colourful cushions, a side table with a lamp, and a landscape painting on the wall. In the centre, a glass-top dining table with four beige chairs. In the background, a bedroom with a bed and bedside lamps is visible through an open doorway. On the right, a kitchen counter with a mounted TV above it. Walls are painted in light blue and white.
A room with terracotta tiled flooring and a white ceiling with a ceiling fan. On the left, there's a bed with a colourful headboard and a ceiling fan above. In the centre, a dining table with four chairs is placed near a kitchenette with light wood cabinets, a microwave, and a fridge. A TV is mounted on the wall above the kitchen counter. On the right, wooden louvres cover the windows. A small table with a decorative bowl and rolled towels is in the foreground.
A bedroom with a large bed in the centre, covered in white linens and pillows. On the left, a wooden bedside table holds a lamp and a digital clock. Above the bed, a framed beach scene painting hangs on the wall. On the right, a window with wooden blinds and a colourful valance. The floor is tiled in a terracotta colour, and a ceiling fan is visible above.
A bedroom with a neatly made bed and a bedside table with a lamp on the right. A framed picture hangs above the bed. Through an open doorway, a living area is visible with a kitchen on the left, featuring light wood cabinets and a small dining table with chairs. Beyond, a sitting area with a sofa and coffee table is seen, leading to a balcony with a view of palm trees. The floor is tiled, and the ceiling has recessed lighting.
A bathroom with a glass shower enclosure on the right, featuring beige tiles and a silver showerhead. A white toilet is next to the shower, with a toilet roll holder on the wall. The door is open, leading to a room with terracotta floor tiles. In the adjacent room, a blue sofa, a lamp, and a coffee table are visible. A painting hangs on the wall, and wooden shutters cover a window.
A view through a glass sliding door leading to a balcony with terracotta tiles. On the balcony, there's a round table with two chairs. Beyond the railing, palm trees and lush greenery are visible, with a hill in the background. The ceiling of the balcony is white with a light fixture. Wooden shutters are partially open on either side of the door.
A view from a balcony with a railing in the foreground. Below, there's a corrugated metal roof and a swimming pool surrounded by lush greenery and palm trees. In the background, a small town with buildings and parked cars is visible. Beyond the town, a green hill rises under a clear blue sky.
A balcony with a tiled floor features a round table and two chairs. On the left, there's a built-in bathtub with a towel. The railing overlooks a view of palm trees, a swimming pool, and a marina in the distance. The ceiling has a light fixture. The background includes buildings and a hillside.
A white jacuzzi tub is in the foreground, positioned indoors near large windows. The windows offer a view of palm trees, a grassy area, and a distant hill. The floor is tiled with dark tiles, and the ceiling is not visible. The scene outside is bright and sunny, with clear blue skies.
A hotel room with a large bed on the left, adorned with white pillows and sheets. A bedside table with a lamp is next to the bed. Above the bed, a landscape painting hangs on the wall. In the middle, there's a beige sofa with cushions and another painting above it. On the right, a flat-screen TV sits on a cabinet, with a small table and chair nearby. The room has a tiled floor and a ceiling fan. Sliding glass doors lead to a balcony with a view of hills and water.
A hotel room with terracotta tiled flooring and cream walls. On the left, there's a bathroom with a sink and towels. A large bed with white linens is in the centre, flanked by bedside tables with lamps. Above the bed are two beach-themed paintings. On the right, a beige sofa with striped cushions sits next to a glass coffee table with a decorative bowl. A mirrored wardrobe reflects the room, and an air conditioning unit is above. A ceiling fan is in the centre of the ceiling.
A hotel room with terracotta-tiled flooring and cream walls. On the right, there's a large bed with white linens, flanked by bedside tables with lamps. Above the bed is a framed beach painting. On the left, a flat-screen TV sits on a wooden stand. A kitchenette with a microwave, fridge, and sink is visible. In the background, a doorway leads to a bathroom. A ceiling fan and air conditioning unit are mounted above.
A room with a view of a balcony and hills in the background. On the left, there's a sliding glass door with wooden blinds, leading to a small balcony with a chair. Inside, a sofa and a coffee table are near the door. In the middle, a small dining table with two chairs is next to a flat-screen TV on a stand. On the right, a kitchenette with a microwave, sink, and mini-fridge. The ceiling has a fan and a light fixture, and the floor is tiled.
View from a balcony with a railing in the foreground. Below, a swimming pool is surrounded by palm trees and a small gazebo. In the middle distance, there are buildings and a marina with boats. A lush green hill rises in the background under a clear blue sky.
A balcony with terracotta tiles features a small round table and two wicker chairs. A sliding glass door leads to an interior room with a bed, a sofa, and a coffee table. The room has a ceiling fan and an air conditioning unit. A kitchenette with a microwave and a small fridge is visible. Outside, there are green plants and a partial view of a palm tree.
A bathroom with a tiled floor and cream walls. On the left, there's a sink with a blue countertop and a cabinet below, with a decorative blue tile border above. A towel rack with white towels is mounted on the wall. In the centre, a glass-enclosed shower with a sliding door and mounted dispensers. On the right, a toilet with a roll of toilet paper on a holder. Above, frosted windows with a colourful valance allow light in.
A gated pool area with a corrugated metal roofed shelter in the centre. The gate has signs displaying pool rules and a notice about no glass allowed. Lush greenery, including palm trees and various plants, surrounds the area. Beyond the gate, a glimpse of the pool is visible. The ground is paved with small stones, and the sun is shining brightly, casting shadows.
A wooden table is in the foreground under a shaded structure with a wooden frame. Beyond the table, there's a swimming pool with clear blue water. In the background, a variety of palm trees and tropical plants are visible, along with a metal fence. Further back, there are hills and a glimpse of a marina with boats. The sky is clear and blue. The floor is tiled, and the ceiling of the structure is light-coloured.
A swimming pool with clear water is surrounded by a tiled deck. On the right, several white sun loungers are lined up. In the background, a rock formation with a waterfall is visible, along with lush green palm trees and foliage. A metal fence runs along the left side, with a view of a marina and hills in the distance. The foreground shows a shaded area with a wooden table.
A swimming pool with clear blue water is in the centre, featuring a small waterfall on the right cascading over rocks. On the left, there are several white sun loungers on a tiled patio under a shaded area. In the background, there are palm trees and a metal fence, with a view of a distant hillside and some buildings. The sky is clear and blue.
A swimming pool with clear blue water is on the right, bordered by a metal fence. On the left, there is a shaded area with a wooden structure and several white sun loungers on a tiled floor. Tall palm trees and lush greenery surround the pool area. In the background, there is a view of a grassy field and a marina with boats, set against a backdrop of hills.
A swimming pool with clear turquoise water is surrounded by a stone-tiled deck. On the right, several white sun loungers are positioned under a wooden gazebo with a corrugated roof. In the background, lush tropical plants and palm trees line the perimeter, with a metal fence separating the pool area from the greenery. A hill covered in vegetation is visible in the distance.
A pool area with a stone barbecue on the left, sheltered by a small roof. Two green bins are nearby. A white building with large windows is in the background. A gated entrance with pool rules is in the centre, leading to a deck with white sun loungers and a large umbrella. Palm trees and lush plants surround the area. In the distance, a marina with boats is visible, set against a backdrop of hills. A wooden bench is in the foreground on the right.
A wooden picnic table is in the foreground on a paved path. To the right, lush green and red foliage surrounds tall palm trees. On the left, a metal fence with a sign about glass restrictions borders a spa area. Beyond the fence, white lounge chairs and a gazebo are visible. In the background, a marina with boats and distant hills can be seen under a clear blue sky.
A wooden deck with two white sun loungers on the right and a wooden table with stools on the left. In the centre, a large black umbrella provides shade over a seating area. Potted plants are scattered around, and a metal railing encloses the space. In the background, there are views of a marina with boats and distant hills. A modern building with a wooden fence is on the left, and palm fronds partially frame the scene.
Wooden deck with a table and benches in the foreground. Two white sun loungers are positioned near a metal railing. A large potted plant is on the left. Palm trees and lush greenery are in the background, with a glimpse of a pool area. A sunshade partially covers the deck on the left. The sun is shining brightly, casting shadows on the deck.
A paved driveway leads up to a multi-storey building surrounded by lush palm trees and tropical plants. On the left, a sign reads "Boathaven Bay Holiday Apartments." The building features balconies and is set against a backdrop of clear blue sky. The foreground includes a grassy slope with scattered rocks and a variety of greenery.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Ask all visitors if there are any specific needs to be met
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have handrails on all our stairways
• Have effective lighting throughout facility.

HEARING

• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - HIGH SUPPORT NEEDS

• Have twin beds available on request