Aquaduck Gold Coast

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair

On the right, there's a building with a red sign for "Aquaduck Tickets & Check-in" and a glass entrance. A blue sandwich board sign is on the pavement in front. To the left, there's a Domino's sign and a Blowbar Lane sign above. In the middle, a raised planter with flowers and small trees is surrounded by a tiled pedestrian area. In the background, more buildings and palm trees are visible. The pavement is grey with lighter square patterns.

A paved urban area with trees and planters on both sides. On the left, there is a building with glass windows and a covered outdoor seating area. On the right, a modern structure with a slanted roof and more seating. In the background, a street with parked vehicles and a multi-storey building. The ground is covered with square tiles, and there are decorative lights wrapped around the trees.

On the left, a large blue sign lists various establishments at "Circle on Cavill," including a supermarket and medical centre. In the middle, a modern building with glass walls houses a venue with high stools visible inside. On the right, a paved walkway lined with palm trees and a blue bus is parked on the street. The pavement is grey with lighter square patterns, and there are green plants in a raised bed near the sign.

A shop interior with merchandise on display. On the left, a wall-mounted screen shows a Springbrook tour advertisement. Below, shelves hold yellow rubber ducks and brochures. T-shirts and hats hang on the wall. In the centre, a counter is decorated with tinsel and promotional posters, including one for "Aquaduck". A digital clock and tour schedule are above. On the right, more clothing and plush ducks are displayed. The ceiling is dark with recessed lighting.

A reception area with four people in blue shirts standing behind a counter decorated with red tinsel. The counter displays brochures and a sign for "The Original Aquaduck Gold Coast." On the left wall, a clock shows the time as 11:45. Above the counter, digital screens display tour times and prices. The right wall features a large mural of a beach scene with an Aquaduck vehicle. The floor is tiled, and the ceiling has recessed lighting.

A vibrant mural covers the walls, depicting a lively aquatic scene. On the left, a door with a collage of images. In the centre, a colourful amphibious vehicle labelled "Aquaduck" splashes through water, with a dolphin nearby. The background features a city skyline, a waterfall, and a roller coaster. On the right, a speedboat with passengers rides along a beach. A screen displaying information is mounted above. The floor has a water-themed design, and a garland decorates the foreground.

A colourful amphibious vehicle with a duck design is parked on a city street. On the left, there are trees and a building with a white facade. The vehicle has large wheels and a yellow front. On the right, a pavement lined with palm trees and modern buildings, including a place named "WHITE RHINO". A wooden bench is positioned near the vehicle. The street is marked with yellow lines, and a bright orange bicycle is visible in the background.

A yellow amphibious vehicle is parked on the street, with its front facing the camera. On the left, there are parked cars and a bicycle near a shop with a sign for "Nepalese Cuisine & Oriental Fusion." On the right, a building with green awnings displays a "SALE 50% OFF" sign. Palm trees line the street, and a bench is visible on the pavement. A blue lamppost stands nearby.

A colourful amphibious vehicle with "Aquaduck" written in bold red letters on a blue background is parked on a street. The vehicle has a cartoon duck design on the front. A set of steps leads up to the entrance. A person in a blue uniform and captain's hat stands to the right. The background features a building with green accents and several palm trees. A wooden bench is on the left, and a streetlamp is in the centre.

On the left, a large blue vehicle with the word "QUADDUCK" in bold red letters and water splash graphics. In the centre, a set of blue and white stairs with a sign reading "STAND CLEAR OF STAIRS" leads into the vehicle. On the right, a cartoon duck in a life preserver is depicted on the vehicle's side. In the background, a street with a black car, palm trees, and buildings. The ground is a mix of concrete and textured surfaces.

A large blue amphibious vehicle is parked on a city street. It has an open top with life rings visible inside and an "Emergency Exit" sign above. The vehicle's rear features a licence plate and various lights. On the left, there's a palm tree and a building with green awnings. On the right, a white van is parked, and a building with signs is visible. The street is lined with trees and has a pavement area with steps leading to shops.

Inside a bus with blue cushioned seats on the right. A single seat is near the open door on the left. The floor is dark and textured. The ceiling has signs for life jackets and no smoking. Outside, a shop with green signage reads "King Opal Australia" and displays a large red sale sign offering 50% off. Steps lead up to the shop entrance, and a fire hydrant sign is visible on a grey wall. The pavement outside is a mix of grey and beige tiles.

A colourful amphibious vehicle with the name "Aquaduck" in bold red letters on the side. The vehicle has a blue and white design with a cartoon duck face near the front. It is parked on a city street with tall buildings in the background, including a high-rise with a modern design. There are flags and greenery visible, and the road is smooth and dark.

Interior of a bus with blue upholstered seats on the left and right. A central aisle leads to the driver's area at the front. The ceiling has signs for life jackets and no smoking. Large windows on both sides show a street view with a tobacconist store visible outside. A black pole is in the middle of the aisle. The floor is carpeted in dark grey, and there are safety instructions on the walls.

Inside a vehicle with blue cushioned seats arranged in two rows along the centre aisle. A black pole runs vertically in the middle. The ceiling is grey with signs for life jackets and no smoking. Large windows on both sides show a street view with shops, including "King Opal" on the left and "Lost" on the right. A motorcycle is parked outside on the left. The floor is carpeted in dark grey.

Interior of a bus with blue upholstered seats arranged in rows on both sides of a central aisle. The ceiling has a sign reading "LIFE JACKETS" and life jackets are visible. Large windows on both sides provide a view of the street outside, showing buildings, trees, and parked cars. The floor is carpeted in dark material. The bus appears to be stationary, with no passengers present.

Inside a bus with blue upholstered seats arranged in rows. The floor is carpeted in dark grey. A basket with items is placed near the front. Large windows on both sides reveal a street view with shops, including a blue sign for a fitness centre on the left and a building with "38 Cavill" on the right. The ceiling is grey with ventilation panels and a sign reading "No food or drink consumed onboard please."

View from inside a boat with blue cushioned seats in the foreground. Large windows reveal a cityscape with numerous high-rise buildings across a body of water. A yellow bridge is visible to the left, and the skyline extends to the right. The ceiling is grey, and a rope runs along the window. A white column and a curtain with black polka dots are on the right side.

On the left, there are modern high-rise buildings with curved facades and palm trees lining the waterfront. In the middle, a tall skyscraper stands prominently among other buildings. On the right, a bridge with a yellow railing extends across the water. The foreground shows the edge of a boat with a metal railing and a rope, with water splashing against the side. The sky is partly cloudy with patches of blue.

View from a boat looking towards a city skyline. In the foreground, the boat's railing and wake are visible. The left side features a prominent, curved high-rise building near the water's edge, with smaller buildings nearby. On the right, a cluster of tall skyscrapers is visible, with some cranes indicating construction. A bridge spans the water in the distance, connecting the two sides of the cityscape. The water is choppy, reflecting the movement of the boat.

Underneath a bridge, with its concrete beams and pillars visible above. In the foreground, churning water is seen from the back of a boat, with metal railings on either side. In the background, a cityscape with tall buildings and a line of trees along the shoreline. Several boats are anchored near the shore, and the water is calm beyond the boat's wake.

Inside a boat with passengers seated on both sides. The ceiling is green with signs like "NO SMOKING" and "LIFE JACKETS." Large windows offer views of water and distant city buildings on the left, and a sandy shore with greenery on the right. The floor is not visible. The interior has a central aisle with a black column.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Please refer to our accessibility page on our website - https://www.aquaduck.com.au/gold-coast/accessibility-statement/

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print

• Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

HEARING

• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to into our business premise

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have a wheelchair/scooter charging station (power point) in an accessible location

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have a wheelchair accessible toilet

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Have 12 accessible car parking spaces