Redcliffe War Memorial Swimming Pool

Access Guide

General Access
Communication
Vision
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances
Accessible Customer Service

An indoor swimming pool with multiple lanes marked by red lane dividers. On the left, there are tiered seating areas with green, red, and blue seats. On the right, a wheelchair lift is positioned by the poolside. The ceiling is curved with evenly spaced lights, and the floor is wet and textured for safety. Large windows on the right allow natural light to enter.

At the left side of the Redcliffe War Memorial Swimming Pool building, there is an accessible car parking space, demonstrated by the road marking painted with yellow lines and 2 wheelchair icons. Water valves are visible at the right corner alongside the walkways. There are also hedges along the sidewalk that are leaning against the long brick wall of the building at the left corner of the accessible car space.

The Redcliffe War Memorial Swimming Pool is close to Sydney Street and is landscaped with rustling palm trees, one of which has a bench underneath it, shade-giving hedge plants, lush green grasses, and four white flagpoles lined up. The building entrance is symmetrically placed in the middle of the two separate front long walls made of bricks.

The road surface marking on Sydney Street, where the location is, indicates that the Redcliffe War Memorial Swimming Pool is close to the main road. The front of the building is surrounded by palm trees, hedges, and walkways.

There are four white flagpoles lined up and three hoop barriers on either side of the path leading to the main entrance, and signage with the name "Redcliffe War Memorial Swimming Pool" is visible on the entrance's upper corner.

The parking is situated behind the facility and is wide, has plenty of space for cars, tall posts with parking lights, and there is an area with a road sign with yellow slanted lines that indicate no parking is permitted and it is near two bollards.

Entrance to a building with a sign reading "Redcliffe" above the door. The structure features a series of red and white beams extending from the roof. The entrance is flanked by plants on both sides, with a bush on the left and a hedge on the right. The ground is paved with a blue walkway leading to the door. The walls are light-coloured with a textured pattern.

Entrance to a shop with clothing racks displaying colourful garments on the left. A mannequin dressed in a dark outfit stands on the right. Signs and notices are posted on the walls, including a "Smile, You're on Camera" sign on the right. The ceiling is arched with lights, and the floor is dark. In the background, more clothing displays and a counter are visible, with natural light coming from outside.

A shop interior with a blue and grey counter on the left, where a person is standing. The counter has signs and a bin nearby. In the centre, there is a walkway leading to a door with natural light coming through. On the right, shelves and racks display clothing and other items. The ceiling is white with fluorescent lighting, and the floor is a dark grey. A red sign with white text is visible above the walkway.

On the left, there is a shop with clothing racks and shelves displaying various items. A sign above reads, "Have a nice day! And thanks for your patronage." On the right, a brick wall features a sign for "Ladies Dressing" and a fire hose reel. The entrance to the dressing area is visible, with a small corridor leading inside. The floor is tiled, and the ceiling has fluorescent lights.

Entrance to a building with a sloped roof and glass facade in the centre. A sign with a no-smoking symbol is in front. On the left, there are posters and plants. On the right, a rack displays colourful clothing, and there are white umbrellas and palm trees in the background. The ceiling is white with lights, and the floor is grey.

Outdoor seating area with round wooden tables and blue chairs in the foreground. To the left, a blue wall with signage advertising swimming lessons and a poolside café. In the middle, a shaded walkway leads to a shop with various items on display. The background features a large, curved glass structure and some greenery. The ceiling is a white canopy providing shade.

A small, shallow swimming pool with clear water is in the centre, surrounded by a light-coloured concrete deck. A large white shade sail is suspended above, supported by a central pole. In the background, there is a white fence with greenery and trees behind it. To the right, a bench and another shade structure are visible on a grassy area.

Two dark blue doors with disability signs are on either side of a light-coloured wall. In the centre, a blue chair is placed against the wall, which has several colourful posters. To the left, part of a swimming pool and a fence are visible. On the right, there is a hedge with red flowers. The ground is concrete, and the ceiling is not visible.

Accessible shower room with a dark blue door on the left, featuring a sign with a wheelchair symbol and the word "Shower". Inside, the shower area has a grey floor with a drain, a white wall with a foldable seat, and a showerhead with an adjustable hose. There are grab bars on the wall for support. A small window is visible above the door, allowing natural light into the space.

A bathroom with beige walls and a brown floor. On the left, there is a white sink with dual taps and a mirror above it. A small window is above the sink. In the centre, a toilet with a white cistern is flanked by metal grab bars. A small bin and a wall-mounted dispenser are nearby. On the right, a blue door with a sign indicating a unisex accessible toilet. Another small window is above the toilet. The ceiling is plain and light-coloured.

A paved area with a white metal gate in the centre, leading to a building with a sign that reads "Gentlemen's Dressing" on the left. The building has a light blue and white exterior. To the right, there is a pathway with orange traffic cones and a white fence. Several palm trees and a large leafy tree are visible, providing some shade. The ground is concrete, and the sky is clear.

A small, light blue building with a flat roof is in the centre, featuring an open door and a small window. To the left, there are outdoor seating areas with blue chairs and tables under striped awnings. On the right, a path leads past a fence with advertisements, and there are tall palm trees and greenery. The ground is paved, and the area is well-lit by sunlight.

Indoor swimming pool area with a large pool on the left, featuring lane dividers and a metal handrail. The right side has a walkway with safety signs and potted plants. The ceiling is curved with multiple lights, and the background shows seating and more pool lanes. The floor is tiled, and there are white curtains hanging from poles along the walkway.

A covered walkway with a corrugated metal ceiling and a textured floor. On the left, a transparent barrier reveals a swimming pool with visible water and pool steps. In the centre, a yellow sign with safety instructions is placed on the floor. On the right, a potted plant is near the wall, and a caution sign is visible further down the walkway. The area is well-lit with overhead lights.

Indoor swimming pool with multiple lanes, each marked by red lane dividers. On the right, there are tiered seating areas with blue, red, and yellow seats. The left side features large windows allowing natural light to enter. The ceiling is curved with evenly spaced lights. The pool deck is wide, with metal ladders for pool access and orange cones near the starting blocks. The floor is tiled, and the overall space is spacious and well-lit.

An indoor swimming pool with clear blue water is surrounded by a beige tiled deck. On the left, there are chairs and a few potted plants near large windows with curtains. A lifeguard stands by the poolside. The right side features colourful wall murals and benches. Overhead, the ceiling is high with bright lights and a large ventilation duct. Triangular flags are strung across the pool.

Indoor swimming pool with clear blue water, surrounded by a beige tiled deck. A metal ladder is in the foreground. Blue triangular flags hang above the pool. On the right, there are white curtains and a seating area with tables and chairs. The background features tiered seating with colourful chairs. The ceiling is arched with bright lights, and a swimmer is visible in the water.

Indoor swimming pool with a metal accessibility lift in the foreground, leading into the water. The pool is surrounded by a tiled deck, with a depth marking of 0.65m visible. On the right, there are plastic chairs and tables, and a staircase leading to an upper level. The ceiling is high with bright lights, and blue triangular flags are strung across the pool. The left side features benches and colourful wall decorations.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Employ people with disability

• Trained staff in disability awareness

• Ask all visitors if there are any specific needs to be met

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have handrails on all our stairways

• Have effective lighting throughout facility.

PHYSICAL - MOBILITY

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to into our business premise

• Have an accessible public toilet which is unlocked

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Provide wheelchair access to pool

• Have a pool ramp/hoist enabling entry into pool

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Have at two (2) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

ACCESSIBLE CUSTOMER SERVICE

• 18m Hydrotherapy pool, sits at a pleasant 33 degrees. Access via lift or stairs. Depth is .65m-1.18m

• 50m Lap and recreation pool. temp is 28 degrees. Access via chair hoist or ladder. Depth is 1m-1.5m

• Disability change room. With hoist and bed.

• Shower and toilet

• Access ramp and wheelchair