Airtrain's Domestic Station at Brisbane Airport

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • The vast platform features concrete flooring and aluminum structures for ample shading. Stainless steel bench seats are placed under the roofing for waiting passengers. Truncated domes and safety warnings mark the floor. Stainless steel railings secure both sides of the platform. To the left is a large commercial building and a spacious car park. On the right is a toilet with a gender sign on the blue door. A yellow train is approaching the platform.
  • To the right, there are three escalators equipped with truncated domes. On the left is a staircase with truncated domes installed before the escalators. Clear blue and orange signages provide directions, along with visible warnings and safety reminders. Multiple digital screens are also in place. The train station is barricaded with metal railings, and large steel beams support the dome-shaped roofing. Light fixtures are attached to the ceiling. Some people are moving about in the area.
  • To the right, there are three escalators equipped with truncated domes. On the left is a staircase with truncated domes installed before the escalators. Clear blue and orange signages provide directions, along with visible warnings and safety reminders. Multiple digital screens are also in place. The train station is barricaded with metal railings, and large steel beams support the dome-shaped roofing. Light fixtures are attached to the ceiling. Some people are moving about in the area.
  • Past the escalator is a lift surrounded by yellow walls. Clear blue and orange signs are visible. Multiple large pillars support the brick slab, and ribbon bollards are placed behind a wall on the right. Round light fixtures are affixed to the ceiling. Further ahead, there are escalators with a few people moving about. Safety reminders and signages are visible. The floor is tiled with a granite design.
  • In the middle, three escalators feature safety signs on the glass railing. Truncated domes on the floor enhance safety. Beyond, numerous signages and digital screens are visible. People are observed moving about. The train station is enclosed with metal railings, and a dome-shaped shade roofing is upheld by substantial steel beams. Ceiling-mounted light fixtures illuminate the area.
  • The Airtrain ticketing is accessed through a commercial steel door from the skybridge. A blue schedule signage is attached to the front. An orange non-slip mat, safety reminders, and a safety cone are at the entrance. The ticket area is centrally located, surrounded by glass windows. Queue ribbon bollards are in place, and three digital screens are affixed near the ceiling. One person is standing near the queue.
  • The ticket area is located on the right, surrounded by glass windows. A top-up machine is placed in the right corner near the glass window. Queue ribbon bollards are in place, and three digital screens are affixed near the ceiling. On the left, there are turnstiles with colorful prints. Yellow markings on the floor denote safety, and additional reminders are placed on the bollards. A person is standing in front of the ticketing counter, and another person is standing behind the turnstiles.
  • A close-up of the entrance shows five marked turnstiles on the left, with one in the middle covered and inactive. The ticket counter on the right, by a glass window, has an adjacent top-up machine. Ribbon bollards with reminders and yellow lines are in front of the counter. Three digital screens hang near the ceiling, and a clock and wall fan are in the upper left corner. Glass windows with metal railings are on both sides.
  • The expansive platform has concrete flooring and aluminum structures providing substantial shading. Stainless steel bench seats are arranged under the roofing for waiting passengers. Truncated domes and safety warnings are on the floor. Stainless steel railings secure both sides of the platform. To the left, there's a large commercial building and a spacious car park. On the right is a wall with black prints. A yellow train is approaching the platform.
  • The vast platform features concrete flooring and aluminum structures for ample shading. Stainless steel bench seats are placed under the roofing for waiting passengers. Truncated domes and safety warnings mark the floor. Stainless steel railings secure both sides of the platform. To the left is a large commercial building and a spacious car park. On the right is a toilet with a gender sign on the blue door. A yellow train is approaching the platform.
  • A closer look at the train reveals a yellow Translink-marked train on the right. The right side features a yellow wall with a blue "Domestic Station" sign and an adjacent safety reminder. Yellow lines and truncated domes are installed across the platform for safety. Beyond is a shaded seating area.
  • The accessible bathrooms are painted in dark grey. Three doors are marked for different genders, with the middle one indicating accessibility. A large advertisement poster is placed between the Female and Accessible toilets. Safety signs adorn the walls and pillar, and a yellow safety cone is positioned between the Accessible and Male toilets.
  • Inside the accessible bathroom, the entire wall is adorned with white tiles featuring black checkered accents. On the left, there is a toilet bowl equipped with handrails, and a tissue dispenser is affixed to the left wall. On the right, there is a washbasin, a mirror, and a tissue dispenser mounted on the wall. A grey rubbish bin is placed in the right corner. The floor is tiled in matte grey, and the ceiling is white. A poster is positioned on the upper right wall near the mirror.
  • Airtrain boarding is facilitated through a step-free entrance. Truncated domes are installed on the floor. The train has yellow doors marked with black stripes. Safety reminder stickers are affixed to the windows of the train.
  • Inside the train, cushioned printed chairs are arranged facing forward. Additional seats are positioned near the door for easier access. Blue posters bearing reminders to give priority to those in need are placed on both sides of the wall. Yellow handrails are strategically positioned. Additional green posters bearing emergency reminders are affixed near the door, including important train guidelines. LED lights, hand grabs, and CCTV cameras are installed on the ceiling.
  • Inside the train, cushioned printed seats are positioned near the door for easier access. Blue posters bearing reminders to give priority to those in need are placed on both sides of the wall. Yellow handrails are strategically positioned. Additional green posters bearing emergency reminders are affixed near the door, including important train guidelines. The door is equipped with safety reminders to always keep the doorway clear and to mind the steps.
  • Airtrain boarding in and out is facilitated through a step-free entrance. A non-slippery mat is installed on the doorway. The train has yellow doors marked with black stripes. A sign advises passengers not to enter when the doors are closing. Safety reminder stickers are affixed to the windows of the train. Inside, the other door bears safety reminders, and there are yellow handrails strategically positioned.
  • The vast platform features concrete flooring and aluminum structures for ample shading. Stainless steel bench seats are placed under the roofing for waiting passengers. Truncated domes and safety warnings mark the floor. Stainless steel railings secure both sides of the platform. To the left is a large commercial building and a spacious car park. On the right is a toilet with a gender sign on the blue door. A yellow train is approaching the platform.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.
• Provide assistance with booking arrangements
• Have measurements of key access points and features such as doorway widths via Cérge Virtual Tour

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)
• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have Braille and tactile signage on all information and paths of travel
• Provide information in large print
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
• Have audio enabled lifts
• Have raised tactile buttons in our lifts
• Have handrails on all our stairways
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps, ramps, and other hazards.

HEARING

• Have a hearing loop
• Staff are trained in communicating with people who are deaf or have hearing loss
• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Have step free access to into our business premise
• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
• Have an accessible public toilet which is unlocked
• Have doorways which are easy to open and have lever handles